Michael Cuenca
San Jose
Summary
Proven Asset Protection Associate with a track record of reducing shrinkage and enhancing store safety at Home Depot. Skilled in surveillance techniques and adept at teamwork, successfully collaborated with law enforcement to tackle retail crime. Demonstrates integrity and trustworthiness, excelling in loss prevention and risk assessment.
Overview
5
5
years of professional experience
Work History
Asset Protection Associate
Home Depot
03.2022 - 10.2024
- Patrolled store departments to check for suspicious activities.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
- Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Contacted local authorities and apprehended shoplifters.
- Implemented loss prevention strategies and programs to minimize shrinkage.
Asset Protection Associate
Target
03.2020 - 03.2022
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
Loss Prevention Officer
Macy’s
10.2019 - 02.2020
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
Education
Latino College Prep
San Jose, CASkills
- Surveillance techniques
- Loss prevention experience
- Integrity and trustworthiness
- Teamwork and collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Asset Protection Associate
Home Depot
03.2022 - 10.2024
Asset Protection Associate
Target
03.2020 - 03.2022
Loss Prevention Officer
Macy’s
10.2019 - 02.2020
Latino College Prep
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