MICHAEL CRUZ
FRESNO
Summary
Skilled at operating with little oversight to complete tasks such as problem solving and keeping up a fast paced work ethic efficiently. Familiar with housekeeping, restocking and equipment operation practices. Tech-savvy and collaborative with friendly nature and driven approach.
Wellness-focused Animal Caretaker with full complement of skills in feeding, grooming and exercising animals. Talented in delivering routine care and specific treatments meeting animals' needs. Organized in maintaining schedules and staying on top of daily checklists.
Solid background caring for diverse animals. Devoted to maintaining health and well-being. Meets diverse needs by closely observing animals and coordinating with owners or supervisors to optimize plans.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Warehouse Worker
AMAZON
Fresno
05.2021 - Current
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
- Tagged unmarked merchandise with item number.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Kennel Staff Assistant
Fresno humane animal service
Fresno
11.2025 - 02.2026
- Assisted in daily care and feeding of shelter animals.
- Maintained cleanliness and organization of animal enclosures.
- Monitored animal behavior and reported any concerns to staff.
Autozone delivery driver - parts specialist
AutoZone
Fresno
01.2025 - 09.2025
- Delivered packages efficiently to residential and commercial locations.
- Maintained accurate records of deliveries and customer interactions.
- Conducted vehicle inspections to ensure safety and compliance standards.
Medical Transportation Driver
HB MEDICAL TRANSPORTATION
Fresno
03.2022 - 12.2024
- Transported patients safely to appointments and medical facilities.
- Assisted patients with boarding and exiting vehicles as needed.
- Maintained vehicle cleanliness and ensured proper equipment storage.
- Followed established routes and schedules for timely patient transport.
- Documented transportation logs accurately for record-keeping purposes.
- Communicated effectively with dispatch to receive updated information about trip assignments.
- Complied with all applicable traffic laws while operating a company vehicle.
Cook
RAMEN ICHIBAN
Fresno
01.2021 - 05.2021
- Grilled and deep fried various foods, including meats, potatoes and fish.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
Customer Service Representative
Alorica
Fresno
01.2020 - 12.2020
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize sales.
- Set up and activated customer accounts.
- Reviewed account and service histories to identify trends and issues.
Customer Service Associate
Walmart
Fresno
05.2019 - 01.2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Cashier
Walgreens
Fresno
03.2018 - 11.2019
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Greeted customers and responded to informational requests.
Education
High School Diploma -
Fresno High School
Fresno, CASkills
- Facilities maintenance
- Time management
- Warehouse operations
- Microsoft Word
- Problem resolution
- Multitasking
- Data management
- Customer Support
- Customer Service
- Responsible
- Friendly, positive attitude
- Teambuilding
- Flexible
- Training & Development
- Reliable and trustworthy
- Animal handling & restraint
- Animal first aid & basic veterinary care
- Public safety & law enforcement support
- Report writing & data entry
- Cleaning & sanitizing kennels
- Animal behavior observation
Certification
- CPR CERTIFICATION
- MICROSOFT WORD CERTIFICATION
- DISINFECTION AND DISEASE CONTROL
- PRINCIPLE OF DISEASE TRANSMISSION
Education and Training
other
Experience
["Cashiers"],["Customer Service Representatives"],["Customer Service Representatives"],["Cooks, All Other"],["Stock Clerks and Order Fillers"]
Timeline
Kennel Staff Assistant
Fresno humane animal service
11.2025 - 02.2026
Autozone delivery driver - parts specialist
AutoZone
01.2025 - 09.2025
Medical Transportation Driver
HB MEDICAL TRANSPORTATION
03.2022 - 12.2024
Warehouse Worker
AMAZON
05.2021 - Current
Cook
RAMEN ICHIBAN
01.2021 - 05.2021
Customer Service Representative
Alorica
01.2020 - 12.2020
Customer Service Associate
Walmart
05.2019 - 01.2020
Customer Service Cashier
Walgreens
03.2018 - 11.2019
High School Diploma -
Fresno High School