Michael Critch
Torbay,Canada
Summary
Red Seal Journeyman Automotive Service Technician with 20 years of dealership experience, specializing in diagnostics, mechanical, electrical and engine repair, along with warranty work. Reliable, safety-focused, and highly productive in fast-paced environments. Strong communicator with service advisors and customers.
Overview
25
25
years of professional experience
2003
2003
years of post-secondary education
Work History
Journeyman Automotive Service Technician
Avalon Ford
St. John’s, NL
01.2012 - Current
- Diagnosed and repaired Ford vehicles (engine, drivetrain, brakes, steering, suspension, electrical) to restore optimal performance
- Use manufacturer diagnostic tools and software to identify and resolve vehicle issues
- Executed warranty and customer-pay repairs to meet Ford quality standards
- Documented service records accurately while adhering to safety regulations
- Consistently meet productivity and quality targets in a high-volume dealership
Fourth Year Apprentice Automotive Technician
Hickman Motors
NL
01.2009 - 01.2012
- Supported senior technicians in diagnosing complex automotive issues
- Executed mechanical, electrical, and light transmission repairs to ensure vehicle reliability
- Upheld shop safety standards and ensured proper tool usage for a safe working environment
Third Year Apprentice Automotive Technician
Penney Mazda
NL
01.2006 - 01.2009
- Completed training in brakes, suspension, maintenance, diagnostics, and shop safety to enhance technical skills and ensure compliance with industry standards
- Conducted routine vehicle services and minor repairs, contributing to overall vehicle safety and operational reliability
Manager
Canadian Tire Gas Bar
Mount Pearl, NL
01.2003 - 01.2008
- Supervised staff, scheduled shifts, handled cash, ordered inventory, and provided customer service
Customer Service Representative
Sobeys
Mount Pearl, NL
04.2001 - 08.2003
- Resolved customer complaints, enhancing satisfaction and loyalty.
- Assisted customers in inquiries and product selection, ensuring informed purchases.
- Processed transactions quickly at checkout, improving overall customer experience.
Education
Mount Pearl Senior High School
Mount Pearl, NLAutomatize Service Technician Apprenticeship - Automotive Service Technology
College of The North Atlantic
St. John's, NLSkills
Automotive Diagnostics & Repair
Electrical & Mechanical Systems
Ford Warranty & Repair Standards
Customer Service & Communication
Time Management & Productivity
Shop Safety & Compliance
Team Collaboration
Timeline
Journeyman Automotive Service Technician
Avalon Ford
01.2012 - Current
Fourth Year Apprentice Automotive Technician
Hickman Motors
01.2009 - 01.2012
Third Year Apprentice Automotive Technician
Penney Mazda
01.2006 - 01.2009
Manager
Canadian Tire Gas Bar
01.2003 - 01.2008
Customer Service Representative
Sobeys
04.2001 - 08.2003
Automatize Service Technician Apprenticeship - Automotive Service Technology
College of The North Atlantic
Mount Pearl Senior High School