Michael Crawford
Lake Elsinore,CA
Summary
Proven track record at Wal-Mart Supercenter, enhancing customer satisfaction and streamlining operations. Leveraged time management and computer skills to boost team productivity and maintain optimal stock levels. Recognized for exceptional service and attention to detail, significantly improving department revenue and employee morale.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Front End Teaming Associate
Wal-Mart Supercenter
01.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Claims/Recieving Supervisor
Wal-Mart Supercenter
01.2015 - 01.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Consumables Department Manager
Wal-Mart Supercenter
01.2006 - 01.2015
- Maintained a clean and safe work environment, adhering to company policies and OSHA regulations.
- Boosted department revenue by effectively marketing high-margin items and seasonal promotions.
- Evaluated competitor offerings to identify potential opportunities for improving product mix and pricing strategies.
- Managed employee scheduling to ensure adequate staffing levels during peak business hours.
Hardlines Department Manager
Wal-Mart Supercenter
01.2004 - 01.2006
- Analyzed sales data to identify opportunities for improvement in specific product categories or areas within the department layout.
- Boosted employee morale by recognizing outstanding performances and organizing team-building activities.
- Increased sales by implementing effective merchandise displays and promotional strategies in the hardlines department.
- Collaborated with other department managers to optimize store layouts for better customer flow and shopping experience.
Hardware Associate
Wal-Mart Supercenter
11.2003 - 01.2004
Education
Diploma -
Richland High School
Orange, CA06.1994
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
Certification
Forklift and power equiptment
- Forklift Safety and Operator Training Certificate - Various Accredited Providers.
- Forklift Certification
Timeline
Front End Teaming Associate
Wal-Mart Supercenter
01.2024 - Current
Claims/Recieving Supervisor
Wal-Mart Supercenter
01.2015 - 01.2024
Consumables Department Manager
Wal-Mart Supercenter
01.2006 - 01.2015
Hardlines Department Manager
Wal-Mart Supercenter
01.2004 - 01.2006
Hardware Associate
Wal-Mart Supercenter
11.2003 - 01.2004
Forklift and power equiptment
- Forklift Safety and Operator Training Certificate - Various Accredited Providers.
- Forklift Certification
Diploma -
Richland High School
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