Michael Cousineau
Medicine Hat,Alberta
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Senior Manager Compensation
My Salary Advisor
05.2022 - Current
- Evaluated and Analyzed description-based Job Families for practical use within our client’s organizations
- System testing for new HR system, highlighting a magnitude of testing examples while reviewing their written scripting
- Reviewed and provided feedback on communications at the corporate level Including, but not limited to, trading blackout periods, enrolment, termination, from within their policy
- Corporate and Individual Gain Loss Calculations
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Maintained positive relations by addressing problems head-on and implementing successful corrective actions.
- Mentored and guided employees to foster proper completion of assigned duties.
Wealth Management Associate
Morgan Stanley
04.2021 - 05.2022
- Handling inbound and outbound calls to stock option and share purchase plan participants focused on transactions
- Reviewed and prepared written correspondence to address complex and sensitive customer complaints and requests
- Facilitated client requests using Shareworks and other online tools
- Stock Market Trading – Order execution, Change Former Order (CFO) and related questions
- Facilitated smooth and open communication between department team members and clients
- Maintained up-to-date knowledge of current and emerging compliance and audit regulations.
- Helped clients make informed decisions about financial future.
Client Account Representative
Manulife Financial
08.2017 - 09.2019
- Effectively managed corporate client portfolios of $1.6 Billion in retirement Assets
- Developed and administered financial reports and investment summaries for high-net-worth business clients following analysis and research
- Helped onboard new team members in financial procedures and customer service standards to prepare them for client-facing roles, both domestically and internationally
- Facilitated deposits to the appropriate portfolios via wire transfers, cheques, FTP and SFTP lump sum remittances
- Drove operational improvements which resulted in savings and improved profit margins on long-standing problems
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Lead the 2018 “Lean project”, which minimized both email and telephone communication requirements from Plan Sponsors by nearly 43%
- Resolved Administration problems, improved operations and provided exceptional client support
- Resolved conflicts and negotiated mutually beneficial agreements between parties
Education
No Degree - Criminal Justice
Medicine Hat College
Medicine Hat, AB04.2025
High School Diploma -
Glenview High School
Glenview, Cambridge, Ontario2007
Skills
- Cross-Functional Team Leadership
- Budget Administration
- Data-Driven Decision-Making
- Influencing and Negotiating
- Financial Management and Reporting
- Business Analysis
- Benefits and Compensation Management
- Employee Coaching and Mentoring
- Negotiation and Conflict Resolution
- Equity and Debt
- Complex Problem-Solving
- Microsoft Office/Excel/Powerpoint
- Sharepoint
- compTrak
- Shareworks
- SAP
- Access
- Quality Assurance
- Workday
- AWD
- Salesforce
- Single Sign-On
Languages
English
Timeline
Senior Manager Compensation
My Salary Advisor
05.2022 - Current
Wealth Management Associate
Morgan Stanley
04.2021 - 05.2022
Client Account Representative
Manulife Financial
08.2017 - 09.2019
No Degree - Criminal Justice
Medicine Hat College
High School Diploma -
Glenview High School
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