Michael Coston
San Diego
Summary
Detail-oriented and patient-focused professional with a strong foundation in high-volume customer service and real-time communication support. Proven ability to maintain accuracy, professionalism, and composure in fast-paced, high-pressure environments. Skilled in active listening, problem-solving, and handling sensitive information with strict confidentiality standards. Experienced in supporting diverse populations and ensuring clear, effective communication, including real-time transcription for individuals with accessibility needs. Committed to delivering compassionate, patient-centered care while contributing to efficient team-based healthcare environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
San Diego, CA
08.2025 - Current
- Prepared and served high-quality beverages following standardized recipes.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Operated espresso machines and other equipment efficiently to ensure consistent beverage quality.
- Maintained cleanliness of work area, adhering to health and safety standards.
- Assisted in inventory management by restocking supplies as needed during shifts.
- Collaborated with team members to meet peak demand while maintaining service speed.
- Handled cash transactions accurately, ensuring balanced register at shift end.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Restaurant Manager
Cheddars Scratch Kitchen
San Diego, CA
10.2019 - 12.2024
- Led daily operations to ensure high-quality service and guest satisfaction.
- Implemented training programs for staff, enhancing team performance and productivity.
- Managed budgeting and financial reporting, ensuring alignment with company goals and profitability targets.
- Fostered a positive work environment, promoting teamwork and employee engagement through mentorship initiatives.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Responsible for cash handling from transactions with guest, counting down employee tills and counting safe and deposit to assure accurate amounts are being sustained.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Assistant Store Manager
Murphy USA
Arlington, TX
12.2018 - 10.2019
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service standards and operational efficiency.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed employee schedules to enhance labor productivity while meeting business needs.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a welcoming environment.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Service Specialist
Captel Service Specialists
Arlington, TX
01.2016 - 12.2018
- Handled and maintained strict confidential information with a strong understanding of privacy and compliance standards comparable to HIPAA- regulated environments
- Provided real-time transcription of live conversations to support clear and accessible communication for individuals with hearing impairments
- Demonstrated exceptional attention to detail and accuracy while processing high-volume, time-sensitive information
- Utilized active listening and critical thinking skills to ensure clarity, accuracy, and completeness fo communication.
- Adapted quickly in high-pressure situations while maintaining performance standards and professionalism.
Service and Food Champion
Taco Bell
Fort Worth, TX
08.2015 - 01.2016
- Delivered exceptional customer service, ensuring positive dining experiences and repeat visits.
- Trained and mentored new team members on operational procedures and service excellence.
- Streamlined food preparation processes to enhance efficiency during peak hours.
- Monitored inventory levels, reducing waste through effective stock management practices.
- Implemented health and safety protocols, maintaining compliance with local regulations.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Collaborated with team members to maintain cleanliness and organization in dining areas.
- Expedited food preparation during peak hours, minimizing wait times for customers without compromising quality.
- Increased repeat business by establishing rapport with customers through friendly interactions and personalized service.
Education
Associate of Science - Nursing
Southwestern College
Chula Vista, CA05.2027
Associate of Arts - Criminal Justice
Tarrant County College
Fort Worth, TX12.2024
Skills
- Patient Communication & support
- High-Pressure environment adaptability
- Infection control & sanitation practices
- Interdisciplinary Team Collaboration
- Attention to detail and accuracy
- Multitasking and Workflow Management
- Emotional Intelligence & De-escalation
- Time management & task Prioritization
- Professionalism & compliance Awareness
- Friendly and Welcoming indiviual
- Clear verbal and written communication
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Cash register operation
- Decision-making
- Excellent memory
- Professional demeanor
- POS system operation
Certification
- EMT - Certified Emergency Medical Technician
- BLS- Certified American Heart Association Basic Life Support
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Barista
Starbucks
08.2025 - Current
Restaurant Manager
Cheddars Scratch Kitchen
10.2019 - 12.2024
Assistant Store Manager
Murphy USA
12.2018 - 10.2019
Service Specialist
Captel Service Specialists
01.2016 - 12.2018
Service and Food Champion
Taco Bell
08.2015 - 01.2016
Associate of Science - Nursing
Southwestern College
Associate of Arts - Criminal Justice
Tarrant County College