Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Michael Cortez

Monterey Park

Summary

Experienced professional with a strong background in warehouse operations seeking a job opportunity to utilize professional skills and achieve long-term growth. Known for a friendly and professional demeanor, I have consistently demonstrated leadership abilities through customer satisfaction and peer recognition awards, ensuring effective leadership and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Warehouse Worker

Rehoming Furniture
06.2021 - 12.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.

Gas Station Cashier

Chevron
04.2023 - 09.2024
  • Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.
  • Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
  • Followed safety protocols and regulations, maintaining a secure environment for staff and patrons alike.
  • Completed daily paperwork meticulously, submitting reports to management in a timely manner.
  • Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
  • Confirmed stock levels and expiration dates of merchandise.
  • Assisted customers with fuel pump issues, resolving problems quickly for seamless service.
  • Promoted loyalty programs and special offers to increase sales revenue and enhance customer relationships.
  • Ensured accurate cash handling and register operations for secure financial transactions.
  • Arrived on time and dressed professionally in clean company uniform.

Warehouse Transportation Helper

Nick Trading
10.2019 - 02.2021
  • Delivered goods and packages to customers in a timely and efficient manner
  • Maintained accurate records of deliveries, including time of arrival and recipient's signature
  • Assisted with loading and unloading of goods, ensuring proper handling to prevent damage
  • Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
  • Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
  • Packed fragile items using appropriate protective packaging materials (e.g., bubble wrap) to minimize breakage during transit
  • Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
  • Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
  • Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
  • Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
  • Utilized GPS navigation systems effectively for precise route guidance and seamless transport between destinations.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Verified accuracy of all deliveries against order forms.

Assistant Manager

Domino's Pizza
02.2016 - 11.2019
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow
  • Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
  • Implemented new scheduling system that optimized staff allocation and reduced labor costs
  • Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
  • Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
  • Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Education

High School Diploma -

Brawley High School
Brawley, CA
06.2013

Skills

  • Packaging and packing
  • Self-motivated and disciplined
  • Cleaning and organizing
  • Heavy lifting
  • Loading and unloading
  • Warehouse safety
  • Attention to detail
  • Sorting and labeling
  • Shipping and receiving
  • Stacking and staging
  • Basic mathematics
  • POS system proficiency
  • Cash handling expertise
  • Merchandise restocking
  • Customer service
  • Staff management
  • Customer engagement
  • Shift management
  • Food service background
  • Kitchen equipment operation and maintenance
  • Employee schedule management
  • Reliable and responsible

Personal Information

Authorized To Work: US

Timeline

Gas Station Cashier

Chevron
04.2023 - 09.2024

Warehouse Worker

Rehoming Furniture
06.2021 - 12.2024

Warehouse Transportation Helper

Nick Trading
10.2019 - 02.2021

Assistant Manager

Domino's Pizza
02.2016 - 11.2019

High School Diploma -

Brawley High School

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Michael Cortez