Michael Cortez

• Experience using Databases for work, Bilingual, Trained in Verbal, -escalation, Experience in Clerical work for Over 5 years as Customer Service Representative, Experience in record keeping, Experience Conducting Urine tests on offenders inside Federal Prison, Experience as a Case Manager which includes communicating with parole agents on a Daily basis regarding people on parole from CDCR, Experience working as a Correctional Officer inside a Federal Prison
• Healthright360
• Provide Case Management for people on CDCR Parole
• Assist people on parole to obtain stable housing which fits their needs
• Communicate with different programs such as Drug Treatment Residential Livings
• Assist people on parole to obtain employment
• Completing assessments on clients by completing (ASI) Addiction Severity Index
• Assist people on parole to get basic necessities such as Obama phone, and Medical
• Document each interaction I have with parole agents and clients.

• Communicate with inmates with different backgrounds and personalities
• Responds to Inmate issues in order to assist and care for inmates
• Supervise and aid inmates and staff within institutional grounds
• Prepare daily reports and record daily tasks, inmate activity, and shifts completed in Truscope system

• Created and implemented interventions for “at risk” children and teenagers with behavioral issues such as yelling, hitting people, cursing at people, harm to self, and suicidal behaviors
• Assisted parent(s) or caregiver(s) in deescalating child from demonstrating target behaviors
• Created Behavior plans, used Data Entry, Completed Daily reports and documentation and assisted in teenagers mental health treatment.
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Take pictures of any destruction to property such as graffiti

• Complete Daily reports by writing how day went, what suspicious activity was seen
• Responding to Emergency situations and keeping track of all incidents on site
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
• Conducted regular patrols of key areas to spot and control security concerns

• Assisted guests with check-in/check-out process and answered resident questions
• Data Entry, Filing, Faxing documents
• Fulfilled work orders, updated excel charts, and organized marketing packets
• Answered and redirected phone calls to residents and staff on a daily basis

• Only Reason for Leaving Company is not enough hours available for work.

• Mentored and assisted students with academic coursework in various subjects
• Guided seniors in post-graduation transition and actively listened to student life stories
• Investigated student behavioral problems in determining candidacy for continuation school

• Led various group counseling sessions with an average size of 4 students at a time
• Interviewed various teenage youth to identify sources of constrain in academic development

Oversaw incoming dinnerware deliveries, including unpacking supplies and stocking shelves,
Routinely deep cleaned equipment and disposal units
Ensured an overall sanitary environment and eliminated harmful bacteria through disinfection.

• Completed a 40 hour training to be a Registered Behavior