Michael Corbette
Whitby,ON
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
7
7
years of professional experience
Work History
Merchandiser
ServRite
05.2023 - 07.2023
- Demonstrate a keen eye for visual merchandising, leading to increased customer interest and elevated sales levels through strategic product placement and presentation
- Generated effective layout plans for store displays while ensuring optimal shelf organization and inventory maintenance
- Monitored stock movement and expertly implemented strategies such as markdowns, promotions, and clear-outs to enhance sales performance
- Remains consistently updated with the latest industry trends and best practices, utilizing this knowledge to drive innovation and maintain a competitive edge
- Maintains organization of store spaces by ensuring merchandise was returned to appropriate locations, maintaining pristine floors, and executing meticulous aisle cleanliness for a seamless shopping experience
- Responsibly managed pick lists and meticulously sourced merchandise across the store to fulfill customer orders
- Safely transported freight from staging areas to overheads using appropriate equipment, maintaining a safe and efficient workflow
- Works closely with visual display specialists and department leaders to devise impactful product presentation strategies, optimizing customer engagement and driving sales conversions.
Amusement Host
Playdium
05.2022 - 05.2023
- Provides exceptional customer service to all internal and external customers in an upbeat, positive, and professional manner
- Provides clear and transparent communication to guests regarding pricing for special events, promotions, and daily activities to enhance their overall experience
- Addresses all customer requests promptly and professionally, whether in person, over the phone, or via email
- Proactively delivers information, and exceptional customer service to ensuring a positive and enriching experience for all customers
- Addressed guest inquiries and questions effectively and professionally, resolving issues to the best of abilities
- Demonstrates a genuine passion for hospitality and a steadfast commitment to service excellence in a fast-paced service-oriented environment
- Communicate guest concerns to the management team, actively seeking solutions to enhance guest satisfaction
- Supports the creation and maintenance of engaging displays within the company
- Assists in setting up and dismantling functions, events, and activities to ensure smooth operations
- Contributes to the restocking efforts of the Redemption store for seamless guest access to merchandise
- Maintains daily organization of wine, beer, and liquor stock to ensure a well-kept inventory
- Ensures the maintenance of clean and fully operational stations, creating an exceptional guest experience
- Effectively manage stress in a dynamic, high-pressure environment while maintaining composure and delivering exceptional customer service to both internal and external customers with a positive and professional demeanor
- Reports operational issues to the management team promptly, contributing to a proactive problem-solving approach
- Ensuring a superior level of guest services and experience management, with a strong focus on health and safety
- Assists in the onboarding process and providing comprehensive training support to new staff members, ensuring a smooth and successful integration into the team and organization.
Freight Associate
Home Depot
04.2016 - 01.2020
- Verifies inventory, reading reports utilizing computer terminals and Home Depot portable phones
- Stocks merchandise onto shelves to achieve 100% in stock
- Maintained aisle cleanliness
- Obtained pick lists and gathering merchandise throughout the store to fill customer orders
- Communicates with other overnight team members to ensure all products are stocked accurately
- Moves freight safely from designated staging areas to overheads using the appropriate equipment as necessary
- Courteously greeted customers when entering or leaving establishment
- Built end caps and promotional displays
- Stocks merchandise onto shelves and kept a clean and tidy work area
- Establishes and maintains effective working relationships
- Uses proper safety measures to organize shelves and maintain cleanliness in aisles.
Youth Committee Event Planner
Welcome Centre Immigrant Services
11.2015 - 02.2016
- Familiarity with various technologies and social media platforms commonly used by the public, enabling seamless engagement and communication
- Spearheaded the pre-screening process of local talents and actively participated in selecting the entertainers for a captivating stage performance during a celebrated Black History Month series
- Played a pivotal role in coordinating the setup and breakdown of the event location, ensuring a seamless and well-organized experience for all attendees
- Provided valuable input and recommendations concerning catering arrangements, contributing to a delightful culinary experience for the event
- Collaborate in devising the event agenda and co-designed a comprehensive evaluation form to gather valuable feedback for future improvements
- Promotes the events extensively among local high schools, resulting in an impressive turnout of over 160 attendees, fostering a sense of community engagement and appreciation for the occasion.
Co-President Youth Health Network
TAIBU Community Health Centre
Scarborough
04.2010 - 03.2011
- Consults on the development of programs and events for special occasions such as black history month and sickle cell campaigns
- Conducts tours of the Taibu building.
Summer Camp Youth Lead
Neighbourhood Link Support Services
Toronto
06.2010 - 08.2010
- Trained and mentor Youth Camp Facilitators during the orientation
- Assisted with creating the weekly youth camp schedules
- Co-developed and facilitated daily activities for the summer campers.
Education
Broad-Radio and Contemporary Media -
Durham College
04.2021
Business Administration-Marketing -
Centennial College
06.2017
Hype Program Certificate -
Centennial College
Highschool Diploma -
All Saint Post-Secondary
Skills
- Exceptional customer service commitment, professional and empathetic interactions
- Efficient cash handling for secure payment processing
- Strong verbal and written communication skills
- Effective inventory management for streamlined organization
- Skilled in planning, judgment, and decision-making
- Organized with accurate record-keeping
- Adheres to dress code for polished appearance
- Open to change, enthusiastic learner, and team player
- Reliable, independent worker with strong time management
- Adaptable under pressure, maintains productive relationships
- Thrives in fast-paced, challenging environments
- Tech-savvy with social media engagement skills
- Clear tech communicator, proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Familiar with Access, Teams, OneDrive, SharePoint, Visio, Publisher
- Eager to contribute strong work ethic and adaptability to the organization's success
- Active Listener
- Effective Time Management: Skilled in prioritizing tasks, meeting deadlines, and maintaining focus in a fast-paced retail setting
- Meticulous attention to detail in recording customer information, tracking interactions, and providing accurate information
- Skilled in identifying opportunities to suggest additional products or services that align with customer needs
- Retail sales professional
Certificates Achievements
• Smart Serve Certified
• First Aid Certified
• Emergency CPR Training- Standard First Aid & CPR Level A with AED Awareness certified
• Workplace Safety certified
• Conflict Resolution certified
• Effective Communication certified
• Child Behavior Management certified
• Team Building certified
• WHIMIS Certificate
• Manual Material Handling and Back injuries certified
• Ladder Safety Certified
• Slips, trips, and Falls Certified
• Security Guard Course (SGC) Training Certified
• AGCO license
Microsoft Office Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Merchandiser
ServRite
05.2023 - 07.2023
Amusement Host
Playdium
05.2022 - 05.2023
Freight Associate
Home Depot
04.2016 - 01.2020
Youth Committee Event Planner
Welcome Centre Immigrant Services
11.2015 - 02.2016
Summer Camp Youth Lead
Neighbourhood Link Support Services
06.2010 - 08.2010
Co-President Youth Health Network
TAIBU Community Health Centre
04.2010 - 03.2011
Broad-Radio and Contemporary Media -
Durham College
Business Administration-Marketing -
Centennial College
Hype Program Certificate -
Centennial College
Highschool Diploma -
All Saint Post-Secondary
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