Summary
Overview
Work History
Education
Skills
Timeline
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Michael Connachan

Hamilton,ON

Summary

Certified NDT professional with extensive experience in technology-driven inspection and leadership. Proven ability to manage inspection projects and personnel while optimizing performance through effective KPI utilization. Committed to continuous learning and adapting to industry trends to enhance organizational success. Quick to acquire and apply new knowledge in diverse environments. Seeking a divergent career path change in a new, purposeful direction.

Overview

26
26
years of professional experience

Work History

Manager/Coach - Predictive Technology Services Manager/Coach - Predictive Technology Services Department

ArcelorMittal Dofasco
Hamilton, Ontario
08.1999 - Current
  • Coached, mentored and trained team members in order to improve their job performance.
  • NRCan CGSB Registration #5070. Currently holding Level II MT, PT and UT (extended). Previously held RT and ET Level I and Qualified Operators Certifications.
  • Currently certified as a API 653 Aboveground Tank Inspector.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Assigned work and monitored performance of project personnel.
  • Developed and implemented strategic plans to achieve company objectives.
  • Planned and led team meetings to review health and safety, business results and communicate new and ongoing priorities.
  • Led a team of up to 34 employees, ensuring high productivity and excellent customer service.
  • Implemented process improvements, resulting in an increase in operational efficiency.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Monitored staff performance and addressed issues.
  • Managed annual budgeting and forecasting, optimizing resource allocation.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Implemented quality control measures to uphold company standards.
  • Conducted performance reviews for team members.
  • Managed risk by developing and implementing effective risk management strategies.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Recruited and hired qualified candidates to fill open positions.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Directed recruitment, hiring, and training of new staff members.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Identified needs of customers promptly and efficiently.
  • Provided guidance to participants in order to help them develop their skills and achieve desired goals.
  • Utilized analysis tools to review and improve team strategies and individual techniques.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Organized and implemented training sessions, drills and exercises to improve technique, agility and strength.

Education

Some College (No Degree) - Non-destructive Testing

NDE Institute of Canada/Mohawk College
Hamilton, ON

Skills

  • Supervision and leadership
  • Health and safety
  • Team Staffing
  • Team building
  • Multitasking Abilities
  • Interpersonal communication
  • Time management
  • Inspection, maintenance, and repair
  • Employee training
  • Performance evaluation
  • Budget management
  • Microsoft office
  • Quality assurance
  • Customer service
  • Troubleshooting
  • Conflict resolution
  • Strategic planning
  • Data analysis
  • Risk management
  • Cross-department collaboration
  • Operational efficiency

Timeline

Manager/Coach - Predictive Technology Services Manager/Coach - Predictive Technology Services Department

ArcelorMittal Dofasco
08.1999 - Current

Some College (No Degree) - Non-destructive Testing

NDE Institute of Canada/Mohawk College

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Michael Connachan