Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Cole

Oshawa,Canada

Summary

Dynamic and self-motivated professional dedicated to community engagement and teamwork, complemented by exceptional leadership skills. Proven track record of guiding teams to successfully achieve project goals through clear vision and strategic delegation. Recognized for strong interpersonal abilities and the capacity to maintain composure under pressure, ensuring unexpected challenges are met with confidence and poise. Cultivating positive relationships with colleagues, subordinates, directors, and customers fosters a collaborative environment that drives success and innovation.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Driver

Uber Technologies, Inc.
12.2021 - Current
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Maintained vehicle clean and in excellent condition, provided all-time excellent customer service and resolved any customer problematic issues.
  • Loaded and unloaded the vehicle's shortest and fastest route, and demonstrated the ability to remain calm in stressful situations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Navigated city streets efficiently, ensuring timely passenger arrivals.
  • Maintained top-tier rating through exceptional customer service and safe driving practices.

Streetcar Operator

Toronto Transit Commission
03.2025 - 04.2025
  • Operated streetcars, ensuring safety and compliance with TTC standards.
  • Enhanced customer satisfaction by resolving passenger issues effectively.
  • Managed passenger flow, achieving timely arrivals and departures.
  • Addressed passenger inquiries, fostering positive experiences.

V.I.P Security

Securitas Canada
04.2018 - 02.2025
  • Providing close protection for Breakfast Television/City News talent and staff.
  • Access control and CCTV camera monitoring system via IndigoVision.
  • Issuing access cards to employees and contractors via C-CURE 9000.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
  • Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.

V.I.P Security

G4S/Allied Security
06.2017 - 04.2019
  • Providing close protection for Breakfast Television/City News talent and staff.
  • Access control and CCTV camera monitoring system via IndigoVision.
  • Issuing access cards to employees and contractors via C-CURE 9000.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
  • Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.

Security Guard

Garda World Security
06.2012 - 06.2017
  • Providing close protection for Breakfast Television/City News talent and staff.
  • Access control and CCTV camera monitoring system via IndigoVision.
  • Issuing access cards to employees and contractors via C-CURE 9000.
  • Provided guidance to new security personnel, facilitating their integration into the team.
  • Offered assistance to visitors and staff, contributing to a positive atmosphere.
  • Proactively identified and reported building maintenance issues, contributing to a safer, more efficient work environment for all personnel.

Security Supervisor

Garda World Security
11.2009 - 06.2012
  • Developed and implemented comprehensive security policies, establishing clear operational guidelines and maintaining high-quality standards.
  • Initiated disciplinary measures wherever necessary.
  • Consistently adhered to protocols in performance of security duties involving patrolling of property, responding to on-site issues, and detailing, and investigating incidents.
  • Applied the Trespass to Property Act notice through verbal warning.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Supervised a team of 25 security personnel during a shift.
  • Recorded incident reports with detailed accounts of occurrences.
  • Collaborated with senior management to devise and execute strategies for mitigating security risks and enhancing overall safety measures.
  • Conducted regular security audits, identifying potential vulnerabilities in physical security, staff safety, and asset protection.

Security Guard

Intelligarde Security
03.2006 - 11.2009
  • Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
  • Responded to emergency and security situations.
  • Monitored CCTV camera system.
  • Patrolled and monitored premises in a company vehicle, on a bicycle, and by foot.
  • Coordinated with law enforcement and management to address complex security issues, fostering a safe environment for diverse urban populations.
  • Ensured accessibility compliance with Ontario Human Rights Code, adapting security procedures to accommodate individuals with disabilities.
  • Analyzed and produced course-of-action reports and escalated issues outside the scope of expertise to management.
  • Implemented comprehensive security protocols, including vehicle and pedestrian traffic regulation, enhancing overall safety measures at the facility.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to the general public.

Shift Manager

McDonald's Restaurant
01.2004 - 03.2006
  • Optimized labor and inventory management, resulting in improved operational efficiency and cost reduction for the restaurant.
  • Handled complex or escalated customer issues using judgment, diplomacy, and strong problem-solving skills.
  • Demonstrated superb up-sell and cross-sell capabilities, consistently exceeding sales targets.
  • Implemented creative upselling strategies, consistently surpassing sales targets.
  • Utilized POS system to optimize order processing and payment coordination.
  • Provided exemplary client service using tact, courtesy, and patience.
  • Effectively juggled multiple tasks while remaining focused on providing quality customer service.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Tracked receipts, employee hours, and inventory movements.
  • Coordinated merchandising, promoted new products and increased brand awareness.

Demolition Worker

Hardcore Flooring INC
05.2004 - 09.2005
  • Operated and maintained drills, hammers, electrical saws, and other tools and equipment, and maintained an all-time safe work area.
  • Experience in physical labor, which includes lifting heavy objects and working in extreme weather conditions.
  • Cleaned and prepared construction sites to eliminate any potential hazards.
  • Demolished walls, and insulation.
  • Used sledgehammers, drills and hydraulic tools for detailed work before full demolition.
  • Moved and cleared debris from work sites to dispose of in designated areas.

Maintenance Person

McDonald's Restaurant
05.2003 - 07.2004
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Cleaned equipment, inside and outside windows, stock rooms, and restrooms.
  • Filtered oil fryers daily.
  • Cleaned HVAC/Exhaust units and roof of debris.
  • Conducted thorough equipment assessments, identifying potential issues early and implementing preventive measures to avoid costly breakdowns.
  • Removed trash and recyclables at the end of each shift and disposed of items in proper receptacles.
  • Sanitized restrooms using such chemicals as ammonia to reduce the spread of germs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
  • Improved facility appearance through consistent upkeep of grounds and building structures.

Education

OSSD -

Danforth Technical Collegiate Institution
06.2004

Skills

  • Security Operations
  • Customer Service
  • Team Leadership
  • Risk Management
  • Access Control
  • CCTV Monitoring
  • Emergency Response
  • Problem Solving
  • Conflict Resolution
  • Incident Reporting
  • Time management
  • Valid Driver's license
  • Clean driving record
  • Safe driving practices

Certification

  • FIRST AID CPR TRAINING LEVEL C - Canadian Red Cross - Sep 2022 - Sep 2025
  • USE OF FORCE TRAINING, CRIMINAL CODE OF CANADA - Dec 2024 - Dec 2025
  • Burgess And Associates
  • SMART SERVE ONTARIO - Alcohol and Gaming Commission of Ontario - Aug 2022 - Aug 2027
  • WHMIS - Worksitesafety - Sep 2024 - Sep 2025

Timeline

Streetcar Operator

Toronto Transit Commission
03.2025 - 04.2025

Driver

Uber Technologies, Inc.
12.2021 - Current

V.I.P Security

Securitas Canada
04.2018 - 02.2025

V.I.P Security

G4S/Allied Security
06.2017 - 04.2019

Security Guard

Garda World Security
06.2012 - 06.2017

Security Supervisor

Garda World Security
11.2009 - 06.2012

Security Guard

Intelligarde Security
03.2006 - 11.2009

Demolition Worker

Hardcore Flooring INC
05.2004 - 09.2005

Shift Manager

McDonald's Restaurant
01.2004 - 03.2006

Maintenance Person

McDonald's Restaurant
05.2003 - 07.2004

OSSD -

Danforth Technical Collegiate Institution

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Michael Cole