Michael Cole
Mississauga,ON
Summary
Retail Manager with a strong track record at The Beer Store, specializing in cash management and inventory control. Enhanced customer satisfaction through superior service and comprehensive team training. Consistently met sales targets by motivating staff and executing loss prevention strategies, creating a collaborative work environment.
Retail professional equipped with comprehensive management experience and keen focus on operational excellence. Known for fostering collaborative team environments and consistently achieving sales targets. Adaptable and reliable with skills in staff training and customer service.
Overview
30
30
years of professional experience
Work History
Retail Manager
The Beer Store
11.2003 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained and developed new employees for ease of transition into team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Merchandise Manager
Winners & HomeSense
02.2003 - 11.2003
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Reviewed customer feedback to identify trends and improve product selection.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
- Championed a culture of continuous improvement within the team, promoting collaboration, feedback, and best practice sharing.
Retail Manager
Mark's Work Wearhouse
05.1995 - 01.2003
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained and developed new employees for ease of transition into team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Bachelor of Arts - History
York University
Toronto1995
Skills
- Customer service
- Cash management
- Store operations
- Inventory control
- Team Training
- Staff management
- Leadership development
- Complaint resolution
- Operations management
- Loss prevention
- Employee scheduling
- Staff recruitment
- Teamwork and collaboration
- Decision-making
- Team leadership
- Scheduling
Languages
English
Elementary
Timeline
Retail Manager
The Beer Store
11.2003 - Current
Merchandise Manager
Winners & HomeSense
02.2003 - 11.2003
Retail Manager
Mark's Work Wearhouse
05.1995 - 01.2003
Bachelor of Arts - History
York University
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