MICHAEL COLE
Oshawa
Summary
I am a self-motivated individual who values community and teamwork. I possess excellent leadership skills and am always eager to learn and take on new challenges. My core qualifications include strong leadership abilities, a clear vision of project goals, and effective delegation skills. Additionally, I have good interpersonal skills and can remain calm under pressure. I handle unexpected issues with composure and maintain positive relationships with colleagues, subordinates, directors, and customers at all times.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Uber Drive
Uber Technologies, Inc.
Toronto, Oshawa, ON
01.2021 - Current
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained vehicle clean and in excellent condition, provided all-time excellent customer service and resolved any customer problematic issues
- Loaded and unloaded vehicle shortest and fastest root, and demonstrated the ability to remain calm in stressful situations
- Achieved and maintained perfect 5-star Uber rider rating.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
Security Guard
Rogers Media - CityTV/OMNI Television
Toronto, ON
04.2012 - Current
- Providing close protection for breakfast Television/City News talent and staff
- Access control and CCTV camera monitoring system via IndigoVision
- Issuing access cards to employees and contractors via C-CURE 9000
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Interacted assertively but non-confrontationally with personnel and general public
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Security Supervisor
Young and Dundas Square
Toronto, ON
11.2009 - 06.2012
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Initiate disciplinary measures wherever necessary
- Consistently adheres to protocols in performance of security duties involving patrolling of property, responding to on-site issues, and detailing, and investigating incident
- Applying Trespass to Property Act notice through verbal warning
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Responded swiftly to security incidents and effectively resolved security issues.
- Supervised team of 25 security personnel during shift.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
Security Guard
Young and Dundas Square
Toronto, ON
03.2006 - 11.2009
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded to emergency and security situations
- Monitored CCTV camera system
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Liaised with police as needed for emergency and law enforcement issues
- Ensure needs of people with disabilities are accommodated appropriately in accordance with Ontario Human Rights Code
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Shift Manger
McDonald's Restaurant
Toronto, ON
01.2004 - 03.2006
- Responsible for managing work labor, food cast, and daily deposit
- Handled complex or escalated customer issues using judgment, diplomacy, and strong problem-solving skills
- Demonstrated superb up-sell and cross-sell capabilities, consistently exceeding sales targets
- Employed solid organizational skills to use POS system, process orders, and co-ordinate payments
- Provided exemplary client service using tact, courtesy, and patience
- Effectively juggled multiple tasks while remaining focused on providing quality customer service.
- Exercised composure under pressure and in escalated customer service scenarios.
- Tracked receipts, employee hours, and inventory movements.
- Coordinated merchandising, promoted new products and increased brand awareness.
Demolition Worker
Hardcore Flooring INC
Toronto, ON
05.2003 - 09.2005
- Operated and maintained drills, hammers, electrical saws, and other tools and equipment, and maintained all-time safe work area
- Experience in physical labor, which includes lifting heavy objects and working in extreme weather conditions
- Cleaned and prepared construction sites to eliminate any potential hazards
- Demolished walls, and insulation.
- Used sledgehammers, drills and hydraulic tools for detail work prior to full demolition.
- Moved and cleared debris from work sites to dispose of in designated areas.
Maintenance Person
McDonald's Restaurant
Toronto, ON
05.2003 - 07.2004
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Clean equipment, inside and outside windows, stock rooms, and restrooms
- Filtering oil fryers daily
- Clean HVAC/Exhaust units and roof of debris.
- Performed preventive maintenance and repairs on various types of equipment.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
- Improved facility appearance through consistent upkeep of grounds and building structures.
Education
Graduated (OSSD) -
Danforth Technical Collegiate Institution
Toronto, ON 01.2002 - 01.2004
First Aid CPR Training Level C -
Canadian Red Cross
Toronto, ON 09.2022 - 09.2022
Trained in the Nonviolent Crisis Intervention program -
G4S/Allied Security
Toronto, ON 01.2018 - 01.2018
Use of Force Training, criminal code of Canada -
Burgess And Associates
Toronto, ON Current - 08.2023
WHMIS Certification -
Worksitesafety
Toronto, ON 07.2023 - 07.2023
Smart Serve Ontario -
AGCO
Toronto, ON 08.2022 - 08.2022
Skills
Time Management - understand how much time to spend on each task and how to prioritize project duties to meet deadlines
Problem-Solving Skills - possess strong analytical and critical thinking abilities by assessing situations properly, making good judgment calls, and acting quickly
Team Player with Excellent Communication Skills - I enable the team to brainstorm ideas and come up with workable solutions together Addressing issues in the making can nip them in the bud and prevent having to redo work, which frustrates team members, adds to low team morale, and delays timelinesCustomer-driven diagnostics
References
Available upon request.
Timeline
Use of Force Training, criminal code of Canada -
Burgess And Associates
Current - 08.2023
WHMIS Certification -
Worksitesafety
07.2023 - 07.2023
First Aid CPR Training Level C -
Canadian Red Cross
09.2022 - 09.2022
Smart Serve Ontario -
AGCO
08.2022 - 08.2022
Uber Drive
Uber Technologies, Inc.
01.2021 - Current
Trained in the Nonviolent Crisis Intervention program -
G4S/Allied Security
01.2018 - 01.2018
Security Guard
Rogers Media - CityTV/OMNI Television
04.2012 - Current
Security Supervisor
Young and Dundas Square
11.2009 - 06.2012
Security Guard
Young and Dundas Square
03.2006 - 11.2009
Shift Manger
McDonald's Restaurant
01.2004 - 03.2006
Demolition Worker
Hardcore Flooring INC
05.2003 - 09.2005
Maintenance Person
McDonald's Restaurant
05.2003 - 07.2004
Graduated (OSSD) -
Danforth Technical Collegiate Institution
01.2002 - 01.2004