Michael Cluney
Burbank
Summary
Seasoned Operations Manager and talented leader with 15+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
29
29
years of professional experience
Work History
General Manager of Operations
ISS Guckenheimer
06.2017 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Increased profit by streamlining operations.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
Territory Manager
Ecolab Lab
01.2014 - 06.2017
- Drove retailer engagement, improved retailer satisfaction and earned retailer advocacy through communication and relationship management.
- Developed and presented talks on available products and services that could meet current business needs.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Manager
Fuddruckers
05.2012 - 01.2014
- Maximized performance by monitoring daily activities and mentoring team members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Sergeant
U.S. Army
01.1997 - 09.2006
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Maintained health, welfare and combat readiness of personnel within platoon.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Trained and mentored personnel in combat operations and tactics.
Education
BBA - Business Management
University of Phoenix
Woodland Hills, CA01.2014
Highschool - undefined
North Torrance High
01.1991
Skills
- Collaborative communication skills
- Professional development
- Financial budgeting
- Quality management
- Staff development
- HR management coordinator
- Payroll management
- Customer service expertise
- Collaborative team development
- Operations management
- Business analysis
- Logistics management
Languages
Spanish
Limited Working
Timeline
General Manager of Operations
ISS Guckenheimer
06.2017 - Current
Territory Manager
Ecolab Lab
01.2014 - 06.2017
Manager
Fuddruckers
05.2012 - 01.2014
Sergeant
U.S. Army
01.1997 - 09.2006
Highschool - undefined
North Torrance High
BBA - Business Management
University of Phoenix
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