Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHAEL CLEMONS

Pasadena

Summary

A highly motivated individual whose work experience has given me the ability to lead with confidence while bringing strong organizational and adept communication skills. Committed to optimizing team efficiency while providing the highest quality of work. Focused & calm individual under stressful situations who understands the dynamics of what makes an operation run smoothly and efficiently. My objective is to obtain a position within a company where I am able to grow while facilitating and expanding my knowledge of company operations, policy and procedures. My considerable experience and personal qualities will enhance the growth, goals and mission of company operations.

Overview

14
14
years of professional experience

Work History

Amazon Courier/Dispatcher

Amazon
01.2022 - Current
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed dispatching, routing, and tracking of numerous fleet vehicles.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Received new orders, prepared documentation, and assigned personnel.

Railroad Groundsman/driver

Parsec Freight
08.2020 - 01.2021
  • Removed and properly disposed of debris to maintain worksite safety.
  • Drive containers to their respective rail lanes for departure.
  • Lock double stacked containers and ensure all corners are properly placed.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Trained workers in proper methods, equipment operation and safety procedures.

Carpet Cleaning Technician

Trojan Carpet Care
08.2011 - 01.2019
  • Performed carpet and upholstery cleaning using chemicals and shampoo periodically, building expertise to compare alternative cleaning processes.
  • Confirmed customer satisfaction with cleaning and overall service before leaving home or business.
  • Inspected carpets and upholstery before beginning and pinpointed specific cleaning needs and processes to apply.

Warehouse Technician

Spectrum
07.2017 - 08.2018
  • Operated standard warehouse equipment, assisting with loading and unloading of deliveries.
  • Completed troubleshooting and diagnostics on company resources.
  • Locate and access problem modems and comply with spectrum standards by washing and testing their systems.
  • Organize modems and MTA’s for the repackaging process.

Education

High School Diploma -

John Marshall High School
Pasadena, CA
06.2010

Some College (No Degree) -

Glendale Community College
Glendale, CA

Skills

  • Systems and automation application
  • Microsoft Excel
  • Heavy Lifting
  • Delivery and Pickup
  • Coordinating Efficient Routes
  • Planning & Organizing
  • Computer Skills
  • Logistics

Timeline

Amazon Courier/Dispatcher

Amazon
01.2022 - Current

Railroad Groundsman/driver

Parsec Freight
08.2020 - 01.2021

Warehouse Technician

Spectrum
07.2017 - 08.2018

Carpet Cleaning Technician

Trojan Carpet Care
08.2011 - 01.2019

Some College (No Degree) -

Glendale Community College

High School Diploma -

John Marshall High School
MICHAEL CLEMONS