Michael Claiter
Calgary,AB
Summary
Dynamic General Manager with extensive experience in the food and beverage sector, known for driving operational excellence and achieving sales targets through team development and superior customer service. Proven ability to manage multiple priorities while fostering a positive workplace culture. Recognized for implementing strategic initiatives that enhance profitability and operational performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager/Manager of Operations
The Beltliner Restaurant
Calgary, AB
05.2023 - Current
- Directed all FOH and BOH departments to meet sales targets, ensuring operational efficiency.
- Achieved exceptional sales results while ensuring minimal cost of goods percentage.
- Built and maintained solid relationships with key stakeholders in the industry.
- Exhibited strong attention to detail in inventory management.
- Supported team growth through strategic coaching and professional development.
- Enhanced organizational outreach with targeted digital and community strategies.
General Manager
Zero Latency On Tilt
Calgary, AB
12.2019 - 05.2023
- Supervised implementation of all sales efforts, achieving projected outcomes.
- Fostered long-standing collaborations with key players in the industry.
- Demonstrate strong attention to detail and forecasting ability through inventory management and procurement activities
- Recruited, mentored and instructed teams to excel in a newly established entertainment niche.
- Expanded audience engagement through coordinated use of television, print, and digital media.
Night Leader
LOCAL on 8th Ave
Calgary, AB
03.2018 - 12.2019
- Exceeded daily, weekly, and monthly sales targets through actively engaging with guests and regular clientele
- Contributed to the establishment of a welcoming and fun environment for customers
- Developed successful relationships with vendors and industry contacts
- Oversaw management of teams to ensure optimal staffing levels, reported on and managed labour targets, conducted interviews for front of house team members and developed team members leading to high performing team
General Manager
Fit Kitchen
Calgary, AB
12.2014 - 03.2018
- Achieved raising sales from projected value of $500,000 to actuals of $1,000,000 within the first year of business through sales activities and demonstrating strong customer service
- Created strong relationships with industry vendors and partners leading to preferred pricing and priority access
- Established and achieved various sales targets and projections while inspiring and motivating team members to do the same
- Managed and reviewed inventory to ensure optimal levels and oversee ordering processes
Senior Manager
Double Zero Pizza Chinook
Calgary, AB
01.2014 - 01.2015
- Managed over 100 employees and conducted all hiring, training and development activities for all departments
- Leveraged creativity skills in establishing and overseeing liquor, wine and beer programs
- Selected to be a key member of the management opening team to inspire teams to demonstrate high levels of customer service and operational efficiency
Senior Bar Manager
Joey Chinook
Calgary, AB
01.2012 - 01.2014
- Led, coached and developed bar and lounge team of over 60 employees
- Designed training programs to increase wine, liquor and beer sales leading to an over 15% increase every year
- Hosted seminars to increase knowledge of the wine industry for employees
Education
High School Diploma -
James Fowler High School
Calgary, AB06.1997
Skills
- Revenue Generation
- Brand Management
- Marketing Strategy Development
- Organizational Growth
- Customer Relationship Management
- Professional Skill Coaching
Certification
- AGLC Proserve
Timeline
General Manager/Manager of Operations
The Beltliner Restaurant
05.2023 - Current
General Manager
Zero Latency On Tilt
12.2019 - 05.2023
Night Leader
LOCAL on 8th Ave
03.2018 - 12.2019
General Manager
Fit Kitchen
12.2014 - 03.2018
Senior Manager
Double Zero Pizza Chinook
01.2014 - 01.2015
Senior Bar Manager
Joey Chinook
01.2012 - 01.2014
High School Diploma -
James Fowler High School
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