Michael Cislo
Westland,MI
Summary
Leveraged strong communication skills to navigate complex customer inquiries and foster positive client relationships.
Delivered effective support and solutions to customers, fostering positive relationships and contributing to team success in a dynamic remote work environment.
Overview
23
23
years of professional experience
Work History
Customer Service Representative / Dispatcher
Honest Foods
Columbus, OH
02.2019 - 12.2022
- - Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- - Maintained accurate records of customer interactions.
- - Coordinated appointments and events.
- - Utilized scheduling platforms to manage service appointments and service delivery.
- - Software proficiency: Microsoft Word, Microsoft Excel, various scheduling and email management platforms, chat platforms.
- - Maintained 100% complaint resolution.
- - Collaborative team player with proven leadership capabilities.
Remote Customer Service Representative and Team Leader
Morgan Stanley
Columbus, OH
04.2021 - 04.2022
- - Managed a team of customer service representatives, ensuring high-quality support and satisfaction.
- - Handled customer inquiries and resolved issues efficiently while training new staff.
- - Monitored team performance, provided feedback, and implemented strategies to enhance service delivery and boost team morale in a remote environment.
- - Led and mentored a remote team of 13 ensuring consistent service quality and performance standards.
Customer Service Representative
Hyundai Credit
Columbus, OH
02.2018 - 08.2021
- Facilitated customer satisfaction through prompt resolution of inquiries and complaints.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Facilitated effective teamwork through strong communication, ensuring alignment in addressing customer requirements.
- Oversaw transaction processing and maintained accurate customer records. Championed adherence to company policies and procedures to enhance operational efficiency.
Patient Care Advocate
Medicaid Services
Remote, Columbus, OH
11.2018 - 06.2021
- Administered customer records and ensured accurate updates to account information.
- Oversaw high-volume inbound call management from beneficiaries requesting information on care services and provider networks.
- Facilitated appropriate care placement with a focus on empathy and operational efficiency.
- Delivered comprehensive technical assistance to enhance system functionality.
- Mastered all organizational protocols to ensure compliance and efficiency.
- Facilitated appointment coordination between providers and clients.
Bartender & Server
Karen's Cooked
Chicago, IL
03.2012 - 10.2017
- Directed operations to guarantee seamless delivery of mixology services in a high-paced dining environment.
- Cultivated in-depth understanding of seasonal food offerings and beverage pairings to enhance guest experience.
- Oversaw service management to ensure order accuracy and elevate guest satisfaction during peak dining hours.
- Assisted in daily transaction processing to promote accuracy and efficiency. Supported management with shift closing procedures and inventory restocking.
- Oversaw comprehensive review and processing of loan applications to ensure regulatory compliance.
- Developed comprehensive training materials to enhance onboarding efficiency and knowledge retention.
- Cultivated collaboration among diverse departments to enhance service delivery efficiency.
- Oversaw customer inquiries to enhance service efficiency and foster strong client relationships.
Front Desk Supervisor
Wyndham Hotels
Fort Lauderdale, FL
11.2009 - 12.2015
- Managed front desk activities to enhance guest satisfaction and streamline reservation processes.
- Directed front-of-house operations to enhance service delivery and drive revenue growth via effective occupancy strategies.
- Orchestrated departmental coordination to ensure outstanding service delivery and promote a hospitable environment for guests.
- Developed expertise in service protocols to enhance customer experience and streamline reservation processes.
- Performed detailed evening audits and refined financial workflows to support enhanced operational performance.
Butler
Estate of Fred Ward
Miami, FL
12.2005 - 06.2009
- Directed daily meal preparation and high-end catering operations for private residence, emphasizing diverse cuisines and premium ingredients.
- Oversaw complete food service lifecycle, including grocery procurement, budget management, and kitchen organization.
- Crafted personalized menus that align with individual dietary preferences and nutritional needs.
- Maintained exemplary standards of discretion, punctuality, and cleanliness within a private estate environment.
Server Trainer
Applebee's Grill + Bar
Northville, MI
02.2000 - 11.2005
- - Provided attentive, friendly service in a fast-paced corporate environment, ensuring a positive dining experience for a diverse clientele.
- - Utilized suggestive selling techniques to increase average check size and promote new menu items and seasonal specials.
- - Worked closely with kitchen and hosting staff to maintain efficient table turnover and seamless service flow.
- - Monitored food presentation and temperature to ensure every dish met brand standards before reaching the guest.
Education
Business Administration - Human Resources
Purdue University
Online02-2026
General Education - undefined
Fordson High School
Dearborn, Michigan06-2000
Skills
- Achieved improved team collaboration and morale through effective team-building strategies Fostered an environment of trust and support, resulting in enhanced project outcomes Drove engagement and productivity by implementing innovative team-building exercises
- Oversaw team dynamics and performance, fostering a culture of accountability and continuous improvement
- Achieved successful project completions by coordinating cross-functional efforts and addressing challenges proactively Drove improvements in project workflows, resulting in enhanced team productivity and satisfaction Delivered high-quality outcomes through effective management of project resources
- Facilitated collaborative problem-solving sessions to drive innovative solutions and improve team performance
- Facilitated effective communication and cooperation among team members to enhance overall performance
- Articulated complex ideas clearly and concisely, fostering understanding among diverse audiences
- Tailored solutions to address changing client needs and expectations
- Exhibited commitment to remote work standards through consistent performance and proactive engagement in team initiatives
- Exhibited reliable remote work ethic through effective time management and self-motivation in achieving work objectives
Languages
English
Native or Bilingual
Timeline
Remote Customer Service Representative and Team Leader
Morgan Stanley
04.2021 - 04.2022
Customer Service Representative / Dispatcher
Honest Foods
02.2019 - 12.2022
Patient Care Advocate
Medicaid Services
11.2018 - 06.2021
Customer Service Representative
Hyundai Credit
02.2018 - 08.2021
Bartender & Server
Karen's Cooked
03.2012 - 10.2017
Front Desk Supervisor
Wyndham Hotels
11.2009 - 12.2015
Butler
Estate of Fred Ward
12.2005 - 06.2009
Server Trainer
Applebee's Grill + Bar
02.2000 - 11.2005
Business Administration - Human Resources
Purdue University
General Education - undefined
Fordson High School