MIchael Chaplick
Toronto
Summary
Senior Customer Service Representative with strong customer service skills and excellence at building and maintaining customer relationships. Skilled in leading teams to exceed sales and service targets through effective training and performance management. Dedicated professional my strengths include multitasking, critical thinking and problem solving skills. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
25
25
years of professional experience
Work History
Grounds Maintenance Landscaper
Credit Valley Golf And Country Club
03.2025 - Current
- Preserved property safety by removing hazardous tree limbs, leaves, and other debris from walkways and driveways.
- Refreshed planting areas by removing old mulch, weeds, and debris before adding fresh materials for improved soil health and plant growth.
- Operated heavy machinery such as tractors, mowers, and blowers safely and effectively to complete large-scale projects in a timely manner.
- Maintained healthy lawns with proper mowing techniques, fertilization, and weed control treatments.
- Increased client satisfaction with timely completion of routine grounds maintenance tasks such as edging, trimming, and mulching.
- Contributed to the overall success of the company by cross-training in various aspects of grounds maintenance work.
Sales Agent
Fine Sight Solutions
12.2024 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Home Solutions and Wireless/Cellular products or services to promote sales Rogers.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved top performer status within the company due to consistent high sales numbers.
Customer Support Specialist
Great Canadian Gaming
02.2002 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume gaming setting, prioritizing tasks to keep up with challenging deadlines.
- Helped streamline repair processes and update procedures for support action consistency.
- Generated reports to track performance and analyze trends.
- Monitored system performance to identify potential issues.
- Offered assistance in implementing and developing training programs.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
Assistant General Manager of Operations
Harbour Sports Grille
03.2000 - 02.2002
- Evaluated department conditions and operations to determine strengths and areas for improvement.
- Controlled inventory by creating Excel spreadsheets for food and beverage, resulting in 20% decrease in waste.
- Created innovative marketing and advertising campaigns to promote restaurant promotional offers and increase brand awareness.
- Planned and prepared work schedules for 30 employees to assign employees to specific duties.
- Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
- Controlled spending on overhead and equipment by devising and executing cost-management procedures.
- Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
Education
Bachelor of Science - Applied Mathematics
York University
05.1990
Skills
- Gaming Management System Support
- Payment Processing
- Technical Troubleshooting
- Salesforce
- Appointment Scheduling
- Customer Relationship Management (CRM)
- Account Administration
- Customer service excellence
- Customer Response
- Ticket management
Languages
English
Full Professional
Timeline
Grounds Maintenance Landscaper
Credit Valley Golf And Country Club
03.2025 - Current
Sales Agent
Fine Sight Solutions
12.2024 - Current
Customer Support Specialist
Great Canadian Gaming
02.2002 - 07.2024
Assistant General Manager of Operations
Harbour Sports Grille
03.2000 - 02.2002
Bachelor of Science - Applied Mathematics
York University
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