Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Community Service
Languages
Leadership Experience
References
Timeline
Generic

Natalie Chalmers

Waterloo,ON

Summary

Dynamic and results-oriented professional with a proven track record at Tipsy Pelican, adept at enhancing customer experiences and streamlining seating coordination. Excelled in high-volume dining environments, demonstrating exceptional interpersonal skills and a calm demeanor. Skilled in customer service and team collaboration, significantly improving dining efficiency and guest satisfaction. Seasoned Lifeguard with comprehensive background in water safety, rescue procedures, and first aid techniques. Known for high alertness levels and capability to prevent potential incidents by enforcing rules and regulations of recreational facilities. Skillful in maintaining a safe environment for patrons while promoting fun aquatic activities. Proven track record of effectively responding to emergency situations, ensuring overall patron safety. Dedicated Educator with extensive experience partnering with parents and ensuring success of students. Skilled at providing feedback on individual progress of students and discussing specific needs. Athletic and energetic professional with many years of experience coaching students of all ages in art and technique of skating. Excellent presentation and communication skills to convey concepts to students.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hostess

Tipsy Pelican
Grand Bend, Ontario
06.2023 - Current
  • Received and recorded patrons' dining reservations.
  • Provided menus to customers and answered questions regarding menu items.
  • Assigned patrons to suitable tables according to server rotation.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Assisted staff by serving food and beverages or bussing tables.
  • Accepted payments from guests for dine-in and take-out foods.
  • Answered telephone to provide dining information and take reservations.
  • Greeted customers and provided them with menus.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Helped service staff handle demand by distributing food and beverages.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Greeted guests upon arrival and escorted them to their tables.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Stocked server areas with supplies before, during and after shifts.
  • Maintained a clean and organized dining area.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Completed closing duties by emptying trash, cleaning surfaces, setting up and taking down the seating area, sweeping and mopping floors, and rolling silverware.

Special Projects Assistant

KML Real Estate Group - Royal Lepage
London, ON
06.2022 - Current
  • Maintained and updated records of all clients, past and present, in the database system, including contact information, addresses, etc.
  • Created thank-you letters and gift packages for clients.
  • As part of several marketing campaigns, I hand-delivered gifts to the current client base.
  • Hand-delivered gifts to clients' homes in a timely manner as part of various marketing and holiday campaigns.

Seasonal Worker

Bob's Fireworks
London, ON
06.2022 - Current
  • Unloaded and organized the inventory after deliveries were made.
  • Organized fireworks into specific feature packages to align with website options.
  • Packaged online orders so they were ready for pickup by clients.

Private Dog/House Sitter

Various Clients
London, ON
05.2022 - Current
  • Reported concerns directly to homeowners via phone or text.
  • Used strong verbal and written communication skills to convey messages by phone, email or text to homeowners.
  • Conducted daily inspections of property to identify and address any signs of break-ins or damage.
  • Operated and maintained household systems such as heating, cooling, and plumbing to ensure functionality.
  • Managed pet care for various animals, including feeding, walking, and administering medications as required.
  • Maintained confidentiality of homeowners' information and security codes.
  • Adapted quickly to different home environments and routines, ensuring a seamless experience for homeowners.
  • Arranged for trash and recycling to be taken out on designated days.
  • Communicated with clients by sending updates and photos.
  • Performed light cleaning duties to maintain property cleanliness and hygiene.
  • Provided companionship for pets while owner was away on vacation or business trips.

Lifeguard

Finan Swim School
London, ON
06.2022 - 08.2024
  • Coordinated and taught instructional classes in fundamentals of swimming and water safety.
  • Adhered strictly to emergency action plans.
  • Maintained constant surveillance of patrons in the swimming area at all times.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Assisted with swim lessons for guests and members of the facility.
  • Provided assistance to swimmers of varying skill levels.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
  • Monitored swimmers to ensure safety in the pool area.
  • Updated and maintained databases with current information.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Office Support Worker

Home Instead Senior Care
London, ON
01.2022 - 08.2024
  • Assisted with filing documents and maintaining records.
  • Assembled client journals and employee training materials.
  • Assisted with client and employee social events.
  • Assisted with barbecue fundraisers for organizations like the Alzheimer's Society, London Legion, etc.

Education

Graduated -

Sir Frederick Banting Secondary School
London, Ontario
06.2024

1st Year - Recreation & Leisure

University of Waterloo
Waterloo, Ontario

Skills

  • Greeting guests and customer service
  • Seating coordination
  • Strong interpersonal skills
  • Calm demeanor
  • Positive and professional
  • High volume dining managed on the Grand Bend stripo

Certification

  • Smart Serve, January 2025
  • DELF Certified, B1, August 2024
  • French Immersion Certificate, Sir Frederick Banting, June 2024
  • Assistant Lifeguard, 08/01/22, Current
  • National Lifeguard, 04/01/22, Current
  • Standard First Aid, 08/01/21, Current

Accomplishments

  • Hockey MVP Award, Sir Frederick Banting, 2024
  • Provincial Champions, Lucan Minor Hockey, 2023

Community Service

  • Volunteer with Royal Lepage Shelter Foundation Fundraiser – 2023 - Current
  • Be a Santa to a Senior Program, 11/01/21, Current
  • Statistician Secondary School Badminton team, 01/01/22

Languages

  • English, First Language
  • French, Fluent in written and spoken French

Leadership Experience

  • Assistant Captain, Sir Frederick Banting, 2023-2024
  • Assistant Captain, Lucan Minor Hockey, 2023-2024

References

References available upon request.

Timeline

Hostess

Tipsy Pelican
06.2023 - Current

Special Projects Assistant

KML Real Estate Group - Royal Lepage
06.2022 - Current

Seasonal Worker

Bob's Fireworks
06.2022 - Current

Lifeguard

Finan Swim School
06.2022 - 08.2024

Private Dog/House Sitter

Various Clients
05.2022 - Current

Office Support Worker

Home Instead Senior Care
01.2022 - 08.2024

Graduated -

Sir Frederick Banting Secondary School

1st Year - Recreation & Leisure

University of Waterloo

Similar Profiles

CREATE PROFILE
Natalie Chalmers