Michael Carlyle

Plumbing Service Technician and Supervisor

Advanced Plumbing and Rooter Service

04.2010 - Current

Conducted thorough inspections of clients'' plumbing systems to identify potential problems before they escalated into costly repairs.
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Trained junior technicians on proper techniques, safety protocols, and company procedures, raising overall team performance levels.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Ensured all work met local building codes by staying current with regulations and guidelines.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Improved client relations through clear communication regarding project progress updates or changes in scope as needed throughout the duration of a job order assignment.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Diagnosed and repaired leaks efficiently, minimizing property damage and water loss.
Installed various plumbing systems with accuracy and attention to detail, resulting in high-quality outcomes.
Contributed to increased company revenue by maintaining strong relationships with existing customers and obtaining referrals for new business opportunities.
Provided excellent customer service by addressing client concerns and answering questions about plumbing systems.
Replaced sewer line in business like carmax in fairfield
installed seismic gas valves on every building in a condominiums complex
set sewer lines and new toilets in rite aid warehouse
installed many water heaters commercial and residential
installed tankless water heaters for commercial and residential
fast learner on things not known only need to be shown once and can catch on and get it done