Michael Cannon
Chino
Summary
Results-driven professional with extensive experience in employee coaching and operational efficiency at UPS. Proven ability as Mortgage Loan Officer to implement process improvements, significantly reducing turnaround times. Strong expertise in client relationship management and team motivation techniques, enhancing customer satisfaction and driving success.
Overview
12
12
years of professional experience
Work History
Frontline Supervisor
UPS
08.2022 - 04.2024
- Supervised daily operations, ensuring efficient package sorting and timely delivery.
- Trained new team members on safety protocols and operational procedures.
- Monitored workflow to maintain high productivity levels during peak hours.
- Implemented process improvements that enhanced operational efficiency within the team.
- Conducted performance evaluations to recognize achievements and address challenges.
- Enforced compliance with safety regulations, reducing workplace incidents significantly.
Mortgage Loan Officer
Self Employed
10.2017 - 02.2021
- Evaluated client financial profiles to determine loan eligibility and risk factors.
- Developed comprehensive mortgage solutions tailored to individual client needs.
- Collaborated with real estate agents and financial institutions to streamline loan processes.
- Guided clients through complex mortgage applications, ensuring clarity and compliance.
Mortgage Loan Officer
New American Funding
06.2012 - 09.2020
- Analyzed market trends to inform strategic lending decisions and product offerings.
- Mentored junior loan officers, enhancing team performance and knowledge sharing.
- Implemented process improvements that reduced turnaround times for loan approvals.
- Cultivated strong client relationships resulting in high referral rates and customer satisfaction.
Education
High School Diploma -
Edgewood High School
West Covina, CASkills
- Customer service proficiency
- Employee coaching
- Motivation techniques
- Industry expertise
Languages
English
Full Professional
Timeline
Frontline Supervisor
UPS
08.2022 - 04.2024
Mortgage Loan Officer
Self Employed
10.2017 - 02.2021
Mortgage Loan Officer
New American Funding
06.2012 - 09.2020
High School Diploma -
Edgewood High School