Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michael Campbell

Michael Campbell

Account Manager
Fall River,Nova Scotia

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Account Manager

Staples Canada
08.2019 - 01.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.

Senior Customer Service Specialist

Staples Canada
09.2016 - 08.2019
  • Collaborated with cross-functional teams to develop new strategies for enhancing the overall customer experience.
  • Streamlined communication between customers and internal teams, resulting in increased collaboration and problem resolution.
  • Provided exceptional support during high-traffic periods, maintaining professionalism under pressure and minimizing disruptions in service levels.
  • Handled sensitive customer data responsibly, adhering strictly to privacy regulations and safeguarding confidential information from unauthorized access or disclosure.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Inbound Customer Service Representative

Drugstore.com
11.2011 - 03.2015
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.

English as a Second Language Teacher

Bundang High School
01.2011 - 09.2011
  • Enhanced students'' language proficiency by utilizing diverse teaching methods and materials.
  • Increased student confidence through regular feedback and personalized instruction.
  • Developed and taught ESL curriculum to improve students' conversational abilities.
  • Educated students in basics of English grammar and conversational speaking.

Education

High School Diploma -

Sydney Academy
Sydney, NS

Bachelor of Arts - European History

Cape Breton University
Sydney, NS

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Order Processing
  • Business Development
  • Account Servicing
  • Sales Development
  • Prioritizing workflows
  • Systems and software expertise
  • Administrative Oversight
  • Sales expertise

Languages

English
Full Professional

Timeline

Account Manager

Staples Canada
08.2019 - 01.2024

Senior Customer Service Specialist

Staples Canada
09.2016 - 08.2019

Inbound Customer Service Representative

Drugstore.com
11.2011 - 03.2015

English as a Second Language Teacher

Bundang High School
01.2011 - 09.2011

High School Diploma -

Sydney Academy

Bachelor of Arts - European History

Cape Breton University

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Michael CampbellAccount Manager