Michael Cabral
Woodbridge,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
New Associate Coach - Team Lead
The Home Depot Canada RDC 7275
05.2022 - 07.2024
- Responsible for overseeing and leading the Outbound conveyer team in a 400,000 sqft distribution center area.
- Successfully led a team of 25 associates in a high volume environment processing over 25,000 cases per shift.
- Collaborate with the Ops Manager to ensure resources being moved around to better support the business and give hourly updates on the conveyer volume status,
- Coordinate with the other departments of the RDC to ensure proper coverage for the conveyer.
- Train and coach associates on Home Depot SOPs and ensure proper PPE and training provided to all new associates and follow up with existing associates to ensure proper SOPs being followed.
- Ensure all problematic pallets and boxes are resolved on time.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Delivery Manager
Titi Delivery
09.2019 - 05.2022
- Supervised delivery staff and general productivity.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Created and enforced detailed organization processes to increase quality and service standards.
- Reduced customer complaints by implementing proactive communication strategies with clients.
- Improved delivery efficiency by optimizing routes and scheduling for the team.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Ensuring company vehicles are maintained.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
Field sales representitive
Rogers communications
05.2019 - 09.2019
- Travelling assigned territory to develop new leads and grow customer base while monitoring market trends and competitors to help serve potential new customers
- Daily contact with potential customers to tailor sales packages that will meet their individual needs, while representing the company in the community
- Daily mapping of territory and route to make the most efficient use of time and maximize customer outreach
- Keeping up to date with current products and services and detailed knowledge of promotions that will best serve customers.
Education
High School Diploma -
Father michael goetz s.s.
06.2001
Skills
- Collaborative Approach
- Customer Service
- Problem-Solving
- Attention to Detail
- Excellent Communication
- Teamwork and Collaboration
References
Available upon request.
Timeline
New Associate Coach - Team Lead
The Home Depot Canada RDC 7275
05.2022 - 07.2024
Delivery Manager
Titi Delivery
09.2019 - 05.2022
Field sales representitive
Rogers communications
05.2019 - 09.2019
High School Diploma -
Father michael goetz s.s.
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