Open To Work
MICHAEL BUGEJA
Work Preference
Summary
Experienced Warehouse Manager with expertise in inventory management, logistics coordination, and team leadership. Proven track record of improving operational efficiency and reducing costs. Skilled in implementing safety protocols and optimizing supply chain processes.
Overview
23
23
years of professional experience
Work History
Account Manager
Carrier Enterprise Canada
11.2017 - 01.2019
- Managed 70 plus Hvac Dealers in regards to supporting and helping them grow their business in every division. From advertising, marketing, sales, service/contracts, equipment/product knowledge training, promotions, rebates and customer service.
- Produced Quotes/ Pricing to Dealers with any of our residential, commercial and I.A.Q. products that we provided with detailed data and support.
- Build and arrange ongoing relationships and meetings to help achieve their goals, also buy implementing new products and sales techniques.
- Find and recruit new Hvac dealers in my territory by introducing my self and the Brand; from meeting them at their office to cold calling and reaching out to my network branch in the industry.
- Worked at the Sales Branches when needed by helping with orders behind the counter; dealing with parts, equipment, shipping, warranty and inventory.
Operations Manager
HSE Group of Companies Inc
12.2015 - 10.2017
- Manage and lead a team of 22 technicians (11 - service & install; 11 - subcontractors) across the GTA, Niagara and Ottawa regions for HVAC, IAQ, water systems and softeners (HSE Group has approx. $6 - 8 million in annual sales).
- Organize and dispatch all service and installation calls to technicians, order materials and equipment from various suppliers and manage costs for each job. On average, crews conduct 10 installation / 7 service calls per day.
- Provide technical support and coaching to all technicians and sales agents (30 in telemarketing team) on HVAC & IAQ equipment, and read HVAC drawings to estimate project costs. Designed a scorecard techs use on each call to obtain a complete picture of a customer's present / future HVAC needs.
- Oversee more-complex service/install projects personally (4 - 5 per week) and meet with customers to provide full satisfaction service and obtain future referrals.
Installation/ Service Manager- Outside Sales
Eco Smart Energy (affiliated with Enercare)
09.2011 - 12.2015
- Organized and coordinated installations & service for 18 gas technicians and customers, and ordered all HVAC/ Hydronic supplies and equipment on a daily basis. Trained new salespeople on knowledge of all HVAC equipment and rental agreement contracts, and conducted outside sales as needed.
Operations Manager/ Outside Sales
Northwood Heating & Air-Conditioning
04.2006 - 08.2011
- Ran day-to-day operations for over 30 installation, service and sales people at this $15M+ in annual sales HVAC contractor. Ordered parts and equipment in preparation for certain job sites providing customer service and planning new HVAC heat load/ heat loss calculations with qualified representatives. Also performed residential and commercial outside sales for all HVAC and IAQ needs, including ductwork and new house projects.
Inside Sales Manager
Controlled Comfort Air
01.2002 - 03.2006
- Supervised, managed, and trained all office staff and telemarketers. Took care of customers and dealt with trouble shooting service problems and warranty claims.
- Dispatched and organized all service, installations, and maintenance for all technicians.
- Ordered all supplies and parts for daily jobs scheduled and took care of inside sales.
Shipping/ Receiving- Parts Counter- Warranty Manager
Davie Environmental/ Ridler Supplies
04.1996 - 12.2001
- Responsible for shipping & receiving of all HVAC equipment while controlling inventory in two warehouses.
- Provided customer service and order taking for all contractors at the parts counter and managed all warranty claims for parts and equipment.
Education
Philip Pocock Secondary School
MississaugaT.S.S.A. Certified Gas Technician 3 -
Skills
- Warehouse distribution
- Shipping/receiving
- Logistics
- Leadership
- Communication
- Problem Solving
- Customer Service
- Microsoft Programs
- Forklift operator
References
Available Upon Request
Timeline
Account Manager
Carrier Enterprise Canada
11.2017 - 01.2019
Operations Manager
HSE Group of Companies Inc
12.2015 - 10.2017
Installation/ Service Manager- Outside Sales
Eco Smart Energy (affiliated with Enercare)
09.2011 - 12.2015
Operations Manager/ Outside Sales
Northwood Heating & Air-Conditioning
04.2006 - 08.2011
Inside Sales Manager
Controlled Comfort Air
01.2002 - 03.2006
Shipping/ Receiving- Parts Counter- Warranty Manager
Davie Environmental/ Ridler Supplies
04.1996 - 12.2001
Philip Pocock Secondary School