Michael Brown

Canoga Park

Summary

Dynamic Customer Service Representative with a proven track record at Top Notch Tree Care, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in problem resolution, I effectively managed escalated calls, ensuring satisfactory outcomes that benefited both clients and the company.

Overview

year of professional experience

Work History

Customer Service Representative

Top Notch Tree Care

07.2024 - 03.2025

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.

Education

Kenisiology

Los Angeles Pierce College

Woodland Hills, CA

06-2027

General Studies

Valley International Prep

Northridge, CA

06-2024

Skills

Customer Service

Active Listening

Critical Thinking

Problem Resolution

Languages

English

Full Professional

Spanish

Elementary

Interests

Gym Workouts
Team Sports
I participate in various sports activities for physical activity, camaraderie, and personal growth
Committed to improving personal fitness through regular participation in [sport]

Timeline