Michael Brown
Oshawa,ON
Summary
Adept at identifying optimal curricula, developing lesson plans and aligning instruction with current learning goals Good planner, problem-solver and analytical leader with strong attention to detail and sound judgment focused on continuous improvement. Decisive, practical and strategic in leading operations and teams.
Overview
15
15
years of professional experience
Work History
Senior Learning Facilitator
Rogers
07.2017 - 02.2024
- Created, collected and recorded data on student progress to determine next steps for student success.
- Collaborated with Team & Department manager to monitor progress of students and adjust instructional strategies to meet specific needs more efficiently.
- Planned and delivered in class training programs to enhance knowledge and skills.
Social Media Specialist
Rogers
03.2013 - 07.2017
- Maintained company's social media presence by posting messages, answering posts and monitoring responses.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns and website updates.
Customer Service Representative
Rogers
11.2008 - 03.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Education
Business Administration
Centennial College of Applied Arts And Technology
Scarborough, ON11.2001
Skills
- Group and Individual Instruction
- Lesson Preparation
- Classroom Instruction
- Curriculum Planning
- Issue and Complaint Resolution
- Upselling Products and Services
- Customer Retention Strategies
Timeline
Senior Learning Facilitator
Rogers
07.2017 - 02.2024
Social Media Specialist
Rogers
03.2013 - 07.2017
Customer Service Representative
Rogers
11.2008 - 03.2013
Business Administration
Centennial College of Applied Arts And Technology
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