Michael Boucher
Belleville,ON
Summary
Dynamic sales professional with a proven track record in driving territory growth and enhancing customer satisfaction at Creighton Rock Drill Ltd. Excelled in relationship building and sales strategy development, achieving accelerated sales growth through innovative solutions. Demonstrated leadership in team productivity and service excellence, leveraging interpersonal communication skills and sales expertise for outstanding results.
Championed new product adoption and sales tactics to drive proprietary lines enthusiastically.
Overview
18
18
years of professional experience
Work History
Sales Representative and Sales Territory Manager
Creighton Rock Drill Ltd
11.2010 - 06.2024
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated new leads through networking and attending industry events.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts
- Championed new product adoption by effectively communicating its unique selling points and benefits to clients, resulting in accelerated sales growth.
- Used customer insights to develop innovative sales strategies to increase sales.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Operations Lead
Busy B's Construction
07.2007 - 07.2010
- Enhanced team productivity by providing ongoing training and development opportunities.
- Responsible for website development and maintenance.
- Coordinated the implementation of start-up accounting records, bill payment schedules, invoicing, quotation process and banking.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Assisted in key decision making regarding sales and marketing strategies, promotional materials and advertising.
Front Desk Duty Manager
Sheraton Center Toronto Hotel
11.2006 - 01.2008
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Assisted in hiring, training and directing all front office team members.
- Responsible for training hotel staff on new Hotel Operating System "Lightspeed" and oversaw conversion ranking and usage.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Education
Paid Internship - International Hotel Management
HRC International
Costa Mesa, California11.2006
High School Diploma -
Iona Catholic Secondary
Mississauga, ON06.2002
Skills
- Customer Oriented
- Dedicated and Motivated Prospecting Skills
- Sales expertise
- Product and Service knowledge
- Sales Strategy Development
- Territory Growth
- Territory Management
- Team Leadership
- Relationship Building
- Honest and Dependable
- Interpersonal communication skills
Languages
English
Timeline
Sales Representative and Sales Territory Manager
Creighton Rock Drill Ltd
11.2010 - 06.2024
Operations Lead
Busy B's Construction
07.2007 - 07.2010
Front Desk Duty Manager
Sheraton Center Toronto Hotel
11.2006 - 01.2008
Paid Internship - International Hotel Management
HRC International
High School Diploma -
Iona Catholic Secondary
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