Michael Black
Grande Prairie
Summary
Personable and dedicated with strong ability to lead and motivate teams in retail environment. Understands key retail operations, inventory management, and customer service principles, combined with skills in team supervision and sales strategies. Committed to driving store performance and ensuring customer satisfaction through effective management. Offering excellent leadership and team-building skills to foster positive retail environment, eager to learn and grow in this role. Brings solid understanding of customer service and retail operations, combined with strong organizational and problem-solving abilities. Ready to use and develop leadership and retail management skills in management role. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Store Manager
Loblaws ( Real Canadian Superstore )
01.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Assistant Store Manager
Loblaws (Real Canadian Superstore )
07.2016 - 01.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
Store Manager
Canadian Tire
04.2013 - 07.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Store Manager
Walmart
10.2011 - 04.2013
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
Bachelor of Arts - Retail Management
Queens University Belfast
Belfast Northern Ireland09.2004
Bachelor of Arts - Business Management
Queens University Belfast
Belfast Northern Ireland06.2002
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Team building and leadership
- Team motivation
- Goals and performance
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Staff management
- Sales expertise
- Strategic thinker
- Retail sales techniques
- Loss prevention
- Loss prevention procedures
- Maximizing profitability
- Leading staff meetings
- Vendor management
- Personnel development
- Project management
- Marketing and promotions
- Employee terminations
- Talent recruitment
- Culture development
- Risk management
- Budget development
- Financial operations management
- Verbal and written communication
Languages
English
Full Professional
Timeline
Store Manager
Loblaws ( Real Canadian Superstore )
01.2021 - Current
Assistant Store Manager
Loblaws (Real Canadian Superstore )
07.2016 - 01.2021
Store Manager
Canadian Tire
04.2013 - 07.2016
Assistant Store Manager
Walmart
10.2011 - 04.2013
Bachelor of Arts - Retail Management
Queens University Belfast
Bachelor of Arts - Business Management
Queens University Belfast
Similar Profiles
Matthew KobrynMatthew Kobryn
Dairy Clerk at Loblaws, Real Canadian SuperstoreDairy Clerk at Loblaws, Real Canadian Superstore
Sugandha BhatiaSugandha Bhatia
Department Manager (Natural Foods) at Real Canadian Superstore (Loblaws)Department Manager (Natural Foods) at Real Canadian Superstore (Loblaws)
GERALDINE LIMOSNEROGERALDINE LIMOSNERO
LATE NIGHT MERCHANDISER at REAL CANADIAN SUPERSTORE - LOBLAWSLATE NIGHT MERCHANDISER at REAL CANADIAN SUPERSTORE - LOBLAWS