Michael Bergman
Courtice
Summary
Knowledgeable (Account Management) with strong background in managing client relationships and driving sales growth. Excel at identifying client needs and delivering tailored solutions that enhance customer satisfaction and retention. Demonstrated ability to effectively use communication and negotiation skills to close deals and foster long-term partnerships.
Overview
11
11
years of professional experience
Work History
Labourer
Tranquil Escapes Landscaping
12.2024 - Current
- Improved worksite efficiency by maintaining clean and organized work areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Seasonal Work - snow removal and salting of private and public property
Labourer
Silver Pools Construction
10.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Manage relationships with customers to ensure premium satisfaction and ongoing yearly business
- Seasonal - closing residential pools, installing fountains and garden landscaping
Plasterer / Taper / Painter
Mcfinisher’s Plastering
01.2024 - 01.2025
- Assisted owner with various duties including drywall taping, plastering, mixing mud, applying mud to walls, sanding, and painting
General Mover
Door2Door Movers
01.2021 - 12.2023
- Assisted in loading and unloading furniture and boxes etc
- From and to customer houses
- Acted as shift manager, created work schedules for employees
- Handled paperwork, and finished payment transactions with customers when completing jobs
- Engaged in cold calls and made sales (I.E
- Booked moves)
Account Manager, Inside Sales
CPOS
01.2023 - 12.2023
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Experience managing portfolio of customer accounts
Sales Representative
TruGreen Lawn Care
01.2017 - 12.2021
- Developed strong client relationships for long-term loyalty and repeat business.
- Negotiated contracts to secure favorable terms for both company and clients.
- Collaborated with marketing teams to create compelling sales presentations, boosting client interest.
- Conducted market research to identify new opportunities for product offerings.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Eco Cut Lawns
01.2015 - 12.2015
- Company Overview: Pickering, ON
- Cut residential lawns with eco-friendly lawn equipment
- Assisted with general labour / general preparation
- Wheel-barreled / shoveled soil and rocks
- Pickering, ON
Picker / Order selector
Logistics in Motion
01.2015 - 12.2015
- Company Overview: Ajax, ON
- Operated lift truck
- Built pallets of groceries
- Used wrap machine and delivered pallets to loading docks
- Ajax, ON
Municipality of Clarington
01.2014 - 12.2014
- Company Overview: Courtice, Ontario
- Worked on the program staff supervising a children's dodge ball camp that took place weekly
- Taught guitar at Rickard arena to children / beginner adults
- Assisted with various birthday parties organized by Clarington
- Supervised at pre-teen dances and public skating events
- Courtice, Ontario
Education
Bachelor of Arts - Law, Political Science, Economics
University of Ontario Institute of Technology
Oshawa, ON01.2025
High School Diploma - Psychology, English, Legal studies
Holy Trinity Catholic Secondary School
Courtice, ON01.2013
Skills
- Certified in Standard First Aid / CPR
- Excellent written and oral communication skills
- Conscientious
- Punctual
- Proficient in MS Office
- Internet savvy
- Enterprising
- Physically fit
- Client acquisition
- Account planning
- Cross-selling strategies
- Sales analytics
- Customer relationship building
- Client support
- Customer service management
- Sales tracking
- Account management
- Account acquisition
- Budget development
- Customer surveying
- Strategic planning
Additionalinformation - Skillssummary
- Certified in Standard First Aid / CPR
- Excellent customer service skills
- Excellent written and oral communication skills
- Conscientious and punctual
- Proficient in MS Office and Internet
- Independent: Ability to work on my own without supervision
- Cooperative: Work well with others.
- Dependable and reliable
- Dedicated and diligent
- Enterprising: eager to learn
- Physically fit
Languages
English
Timeline
Labourer
Tranquil Escapes Landscaping
12.2024 - Current
Labourer
Silver Pools Construction
10.2024 - Current
Plasterer / Taper / Painter
Mcfinisher’s Plastering
01.2024 - 01.2025
Account Manager, Inside Sales
CPOS
01.2023 - 12.2023
General Mover
Door2Door Movers
01.2021 - 12.2023
Sales Representative
TruGreen Lawn Care
01.2017 - 12.2021
Eco Cut Lawns
01.2015 - 12.2015
Picker / Order selector
Logistics in Motion
01.2015 - 12.2015
Municipality of Clarington
01.2014 - 12.2014
High School Diploma - Psychology, English, Legal studies
Holy Trinity Catholic Secondary School
Bachelor of Arts - Law, Political Science, Economics
University of Ontario Institute of Technology
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