Michael Bedoy
Huntington Park
Summary
Professional in banking and financial services with strong focus on customer service, account management, and financial solutions. Proven ability to collaborate within teams, adapt to changing needs, and consistently achieve results. Skilled in handling transactions, advising clients on banking products, and managing client relationships. Known for reliability, communication skills, and results-driven approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head Universal Banker
Citibank
05.2025 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Notary Public
SchoolsFirst Federal Credit Union
05.2020 - 05.2024
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents and identifying credentials for all parties.
- Checked client identification to maintain compliance with state legal requirements.
Member Service Representative IV
SchoolsFirst Federal Credit Union
05.2018 - 05.2024
- Helped large volume of members every day with positive attitude and focus on member satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced member satisfaction by efficiently addressing and resolving inquiries and concerns.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
- Managed daily balancing tasks reducing discrepancies in accounting records while maintaining accuracy.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Streamlined procedures for audits processes to improve accuracy.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Associate of Science - Business Administration And Management
East Los Angeles College
12-2025
High School Diploma -
Linda Esperanza Marquez High School
06.2015
Skills
- Member Service
- Financial Transactions
- Credit Union Knowledge
- Calm and Professional Under Pressure
- Money handling abilities
- Computer Skills
- Transaction Processing
- Banking knowledge
- Account Management
- Escalation Handling
- Issue Resolution
- Product Recommendations
- Teamwork and Collaboration
- Financial planning
- Branch operations
Accomplishments
- 5 Behaviors Of Communication
- Notary Public
Certification
- CNP - Certified Notary Public
- 5 Behaviors of Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Head Universal Banker
Citibank
05.2025 - Current
Notary Public
SchoolsFirst Federal Credit Union
05.2020 - 05.2024
Member Service Representative IV
SchoolsFirst Federal Credit Union
05.2018 - 05.2024
High School Diploma -
Linda Esperanza Marquez High School
Associate of Science - Business Administration And Management
East Los Angeles College
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