Michael Barr
Simi Valley,CA
Summary
Dynamic leader with a proven track record at Safelite Auto Glass, excelling in customer service and inventory management. Expert in elevating customer satisfaction and mentoring teams for peak performance. Demonstrated success in financial oversight and operational efficiency, embodying exceptional problem-solving and interpersonal skills.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Area Store Manager
Safelite Auto Glass
03.2016 - 03.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Auto Glass Technician
Safelite Auto Glass
03.2014 - 02.2016
- Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
- Applied primer, installed glass and monitored curing.
- Kept tools and equipment in optimal working condition, ensuring consistent performance on each job.
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
- Provided mobile services, bringing convenience to customers at their preferred locations.
- Conducted thorough pre-and post-installation inspections to verify correct installation of auto glass components.
- Stayed up-to-date with industry trends and advancements in auto glass technology to maintain expertise in the field.
- Provided same level of care and attention to all customers, no matter vehicle value.
Education
High School Diploma -
Simi Valley High School
Simi Valley1993
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Outstanding communication skills
- Inventory management
- Performance reviews
- Team leadership and coaching
- Friendly and positive
Accomplishments
- Supervised team of more than 20 staff members.
Timeline
Area Store Manager
Safelite Auto Glass
03.2016 - 03.2023
Auto Glass Technician
Safelite Auto Glass
03.2014 - 02.2016
High School Diploma -
Simi Valley High School
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