Michael Ball

Retail Insight is an international tech company supporting & optimizing retail operations through data analysis.

During my maternity cover contract I was charged with:

• The successful oversight & management of client relations for some of the largest local grocery retailers in the UK.
• Maintaining a strong communication & collaborative relationship with the highly skilled in-house analytical & IT teams.
• Documenting feedback from customers, stakeholders, & team members in order to improve service & outcomes.

• In early 2024 I relocated to the UK to care for my elderly father, once I'd secured proper carers to handle his daily needs I rejoined the workforce with Retail Insight.

Sales leader & proprietor of membership-based business spaces with strong community foundations, thriving on collaborative creativity, growth flexibility & individual needs.

• I was the first point of contact for members who are transitioning from work-from-home, collaborative team meetings, downsizing brick-and-mortar offices, or, most frequently, startups.

Maintain/coordinate tenant relations for a 98 unit building in busy downtown area.

• Suite Leasing/Showings
• Tenant/Head Office relations
• Coordinating Trades; Repairs, Maintenance & Industrial Cleanings.
• Move-in/Move-outs
• Daily common area maintenance/cleaning

• Stock level maintenance, allocation, forecasting & distribution.
• Monitored warehouse operations, ensuring that all safety protocols were adhered to.
• Coordinated with other departments within the organization regarding product availability issues or delays in delivery times.
• Prepared shipping documents such as bill of lading, invoices & packing slips.

• My day-to-day responsibilities with this Role were growth focused, by establishing & maintaining new customer relationships while staying true to the Kilter brand.
• CRM management
• Competitor market share awareness

• Scheduling large service area covering MB, SK, AB & Western ONT.
• Business growth through coordinating national distribution of beverage packaging CANs (473ml & 355ml) & E6PR ECO-Pack can carriers.
• Daily coordination/management of mobile canning team members.
• Warehouse operations; inventory/stock levels, equipment & vehicle maintenance, shipping/receiving duties (Licensed forklift operator).

• Temporary leasing agent for new building opening, representing P3 as their highest seller out of agents during sales season.
• Coordinating with clients: booking in-person/virtual showings, touring facilities, collecting tenant information for applications, & managing/updating vacancies.

• Cold calling & scheduling/coordinating sales with provincewide restaurants, bars, private wine stores & vendors (off sale retail stores) within Manitoba.
• Provincial promotion of national craft beverages; brand awareness, market share & growth.
• Coordinating & leading product training sessions.
• Coordinating & managing provincial sampling events & teams.

Safely guiding small tour groups of 11 to 13 people along Winnipeg's waterways while engaging them entertainingly with historical and interesting facts about Winnipeg, including its architecture, culture, and local points of interest.

• Breweries
• Restaurants
• Sporting Venues
• Major Historical Sites
• Provincial Parks/Landmarks

Further improving their enjoyment of the city while visiting or indulging the curiosities/entertaining locals.