Michael Balkwill

Manage Quality Control Team to ensure all manufacturing standards are met and production practices are within engineering guidelines. Final Inspections and sign off exclusively. Perform all Technical training for internal staff and all North American Dealer network. Analyze re-occurring warranty claims for route cause and submit recommendations. Technical support to assist with complex issues. Monitor Telematics system to assist technicians in diagnoses and prompt repair.

Main contact for all facilities maintenance. Prepare quotes for maintenance and inspections/ repairs to same. Research equipment upgrades/ supplier changes for production. Weekly/ monthly inspections and reports to Safety committee.

• Developed team members through mentorship and training to enhance skillsets.
• Identified growth opportunities with comprehensive market analysis.
• Optimized revenue generation strategies for sustainable growth.
• Resolved customer issues with prompt solutions to maintain positive relationships.
• Maintain and implementing all policies in regards to T.D.G. and M.T.O.
• Monitor delivery reports , maintenance schedules, and inspections, driver licensing.
• Completed $ 2 million yard and equipment expansion for new business. Secured all quotes and awarded contracts with appropriate permits and studies.

• Operated all divisions including Sales, Service , parts and rentals as well as supervision of all staff. Managed service scheduling, parts research and inventory. Negotiated service contracts and maintenance programs tailored to customer. Advise customers of efficient solutions to various areas of concern regarding safe operation of equipment and economical repair solutions. Complete equipment utilization studies relative to cost and facility. Provide repair and/or replacement reports. Assure compliance to all Ministry of Labour regulations via Safety inspections.
• Conduct forklift operator training sessions both classroom and practical.