Michael Baker

- Managed day-to-day operations, overseeing staffing, payroll, program execution, and P&L/budget analysis. Other duties included GST/PST remittances, application and maintenance of federal and provincial licensing.

- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.

- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.

- Fostered an inclusive workplace culture emphasizing teamwork and open communication among employees which led to higher employee retention rates.

- Developed solid rapport with vendors, ensuring timely delivery of goods and services while managing cost expectations.

- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.

- Conducted regular performance evaluations for staff members to identify areas of improvement and implement necessary changes promptly.

- Adapted to rapidly changing industry trends by remaining knowledgeable about new products, technologies, and competitor offerings.

- Continuously monitored store appearance ensuring it met franchisor''s visual standards; conducting frequent maintenance checks and improvements as needed.

Implemented inventory control systems to reduce waste and optimize product ordering processes, thereby improving profitability.

- Negotiated favorable contracts with suppliers, resulting in lower costs without sacrificing quality or service levels.

- Collaborated with corporate representatives on sales goals, marketing initiatives, operational procedures, thus maintaining consistency across the brand network.

- Trained and motivated employees to perform daily business functions.

- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

- Spearheaded local charitable initiatives on behalf of the franchise brand, enhancing public perception and goodwill within the community.

- Organized successful community events promoting the franchise''s brand to drive increased awareness and customer engagement.

- Trained and mentored staff, fostering a collaborative team environment and improving service delivery.

- Analyzed financial reports to identify cost-saving opportunities and optimize inventory management.

- Established strong relationships with suppliers to negotiate favorable terms and maintain product quality.

- Oversaw compliance with health and safety regulations, ensuring a secure shopping environment for customers.

- Streamlined operational processes, enhancing workflow efficiency and reducing overhead costs.

- Recruited and developed successful leadership staff to handle day-to-day business operations.

- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.

- Managed labor, inventory and overhead costs effectively to maintain business profitability.

- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.

- Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.

- Store Manager at two Extra Foods locations in Saskatoon, SK.(Broadway Avenue Extra Foods, Assiniboine Drive Extra Foods)

- Oversaw day-to-day operations, managing staffing, payroll, program execution, and P&L/budget analysis while executing operating and payroll system upgrades, including SAP and Workday.

- Oversaw daily operations to ensure optimal store performance and customer satisfaction.

- Managed inventory control processes to minimize waste and enhance product availability.

- Fostered a positive work environment by promoting teamwork and open communication among staff.

- Streamlined operational processes, reducing waste and improving overall efficiencies.

- Conducted regular performance evaluations, providing constructive feedback to drive employee development and growth.

- Served as clerk across multiple departments, ensuring efficient operations and customer service.,

- Supervisory roles, Night Crew lead, in store Ordering System Analyst, Grocery Manager and Assistant Store Manager.

- Took on many special projects including store closures, renovations, operating system rollouts and training.

- Self-motivated, with a strong sense of personal responsibility.

- Worked effectively in fast-paced environments.

- Skilled at working independently and collaboratively in a team environment.