MICHAEL BABB
Saskatoon,Canada
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 30 years of experience. Highly effective and comfortable working with people at all levels in organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
34
34
years of professional experience
Work History
Owner
Michael Deko-ze Babb DJ Services
01.1994 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Remained up to date in new technology.
Customer Service Representative
Money Mart
06.1994 - 08.1995
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
TD Bank
04.1992 - 06.1994
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Food Waiter
Pizza Hut
06.1990 - 04.1994
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Streamlined communication between the front-of-house and back-of-house teams to minimize errors and delays in service.
Education
Bachelor of Arts - Performing And Fine Arts
University of Saskatchewan
Saskatoon, SK06.1996
High School Diploma -
Holy Cross High School
Mceown Ave, Saskatoon06.1992
Skills
- Labor Relations
- Regulatory Compliance
- Business Management
- Administrative Oversight
- Client Service
- Customer Relations
- Relationship Building
- Marketing
- Strategic Planning
- Creative Thinking
- Team Building
Accomplishments
Voted Best DJ - Project X Magazine 2018
Voted Best DJ - Toronto DJ Awards - 2010
Voted Best DJ - Eye Magazine 1997
Voted Best DJ - Xtra Magazine 1992
Timeline
Customer Service Representative
Money Mart
06.1994 - 08.1995
Owner
Michael Deko-ze Babb DJ Services
01.1994 - Current
Customer Service Representative
TD Bank
04.1992 - 06.1994
Food Waiter
Pizza Hut
06.1990 - 04.1994
Bachelor of Arts - Performing And Fine Arts
University of Saskatchewan
High School Diploma -
Holy Cross High School
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