Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Michael Asamoah

Thorold,Ontario

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Office Assistant

Trinity Medical Clinic
05.2023 - 10.2024
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Faxing and scanning medical document through EMR
  • Strep Test, Pregnancy Test, and Urinalysis Test per Physician’s request.

Welcoming Agent

Humakare-IRCC
11.2022 - 05.2023
  • Resolved clients (refugee) issues quickly and thoroughly.
  • Handled and promptly resolved clients complaints to maintain professional relationships.
  • Informed clients of policies and procedures of the agency
  • Maintained accurate records of client communications, policies, and other relevant documentation for seamless operations within the agency.
  • Regularly check-in to different points of service to keep track of new arrivals as well as to make sure we are attending to all their needs

Customer Service Representative/Technical Support Representative

Sitel
05.2020 - 09.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Assist customers with billing inquiries.

Education

Bachelor of Science - Medical Sciences

Brock University
St. Catharines, ON
04.2024

Skills

  • Multitasking and Organization
  • Computer Skills
  • Problem-Solving
  • HIPAA Regulations
  • Medical Reception
  • Medical Terminology
  • Payment collection and processing

Languages

English
Full Professional

Certification

CPR

CMPA

FIRST-AID

AED


Timeline

Medical Office Assistant

Trinity Medical Clinic
05.2023 - 10.2024

Welcoming Agent

Humakare-IRCC
11.2022 - 05.2023

Customer Service Representative/Technical Support Representative

Sitel
05.2020 - 09.2021

Bachelor of Science - Medical Sciences

Brock University

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Michael Asamoah