Michael Arnold
Dryden
Summary
Proven Project Estimator and Designer at Rona, adept in cost estimation and delivering customer-centric design solutions. Excelled in enhancing client satisfaction through personalized designs and effective scope definition. Skilled in fostering strong interpersonal relationships, leading to significant repeat business. Achievements include optimizing project costs and showcasing a blend of technical proficiency and customer service excellence.
Overview
13
13
years of professional experience
Work History
Project Estimator
Rona
04.2024 - Current
- Assist clients with their home project needs. such as fences, decks, roofs, etc., by providing them with an understanding of product offerings
- Managing time-sensitive tasks as well as creating, filing, and processing purchase orders from suppliers.
- Locating and researching products and specifications to find the best solution for the client's needs, such as budget or types of materials needed
Kitchen and Bath Designer
Rona
10.2021 - 04.2024
- Enhanced customer satisfaction by providing personalized kitchen and bath design solutions.
- Conducted thorough site evaluations to identify potential challenges and incorporate necessary adjustments into project plans.
- Optimized use of space in kitchen and bath designs by incorporating creative storage solutions.
- Delivered functional yet aesthetically pleasing designs by balancing client preferences with practical considerations such as budget constraints or architectural limitations.
CSR, Sales
Timbermax Timbermart
02.2015 - 03.2021
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, and financing structures available during the purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
CSR
Sobeys
08.2012 - 09.2014
- Extensive knowledge of planograms and store layout
- Working in a fast paced environment
- Building and maintaining customer relations
Education
High School Diploma -
Dryden Highschool
Dryden06-2012
Skills
- Cost estimation
- Scope definition
- Design review
- Cost control
- Strong interpersonal relationships
Customer Service Business Excellence Award Dryden Camber of Commerce
Received best in category at the 17th Business Excellence Awards for Customer Service Excellence
Timeline
Project Estimator
Rona
04.2024 - Current
Kitchen and Bath Designer
Rona
10.2021 - 04.2024
CSR, Sales
Timbermax Timbermart
02.2015 - 03.2021
CSR
Sobeys
08.2012 - 09.2014
High School Diploma -
Dryden Highschool
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