Michael Armas
Mountain House
Summary
15 year Kaiser Permanente employee and nursing professional with portfolio career and extensive experience, excelling in conflict resolution and effective communication. Proven leader in process improvement and relevant experience in AACC processes, protocols and procedures. I am a willing, humble and eager learner. Recognized for empathy-driven service and collaboration with interdisciplinary teams, consistently striving to achieve optimal patient outcomes directly and indirectly.
Skilled healthcare professional with strong background in patient care, triage, and process improvement. Known for critical thinking, communication, and empathy, ensuring high-quality care and positive outcomes for patients, family, employees, colleagues, and supervisors.
Overview
16
16
years of professional experience
Work History
Advice Nurse
Kaiser Permanente
11.2022 - Current
- Triage patients using approved protocols and nursing knowledge/judgment escalating and consulting when approrriate
- Handled high call volumes while maintaining attention to detail, empathy, and professionalism during each interaction.
Staff Nurse
Kaiser Permeante
11.2021 - 11.2022
- Collaborated with interdisciplinary teams for optimal patient care, ensuring seamless communication between healthcare providers.
- Consistently maintained accurate documentation of patient assessments, interventions, and outcomes in accordance with company policies and regulatory requirements.
- Always provided Empathy driven safe care.
Various Non-Licensed Roles
Kaiser Permamente
05.2009 - 05.2018
- Vast knowledge of Kaiser Permanente processes and procedures. I have held the following positions within Kaiser; EVS (Modesto), Pharmacy Clerk (Manteca), Float Pool Receptionist (Modesto), Mental Health and Chemical Dependency Patient Services REP (Pleasanton and San Jose), Emergency Department Patient Ambassador (San Jose).
- Proven leader in process improvement and special projects. After being elected to be Shop Steward I later was elected a Chief Shop Steward. After helping co-lead a high performing UBT Team I was nominated by upper management to be a UBT Sponsor along side the AMGA Janice Crosier, please see letter of recommendation. We worked in partnership to support various UBT teams as content experts. Because of this role I attended business literacy training, lean trainings, process improvement and attended the annual budget meetings to help various teams with developing year end goals.
- My background demonstrates consistent professionalism, adaptability, and a willingness to learn.
Education
Associate of Science - Nursing
Evergreen Valley College
San Jose, CA05-2020
Skills
- Conflict resolution and deescalation,
- Proficient in AACC software and workflows
- Multi-facility operational knowledge
- Effective communication skills
- Leadership skills and experience
Timeline
Advice Nurse
Kaiser Permanente
11.2022 - Current
Staff Nurse
Kaiser Permeante
11.2021 - 11.2022
Various Non-Licensed Roles
Kaiser Permamente
05.2009 - 05.2018
Associate of Science - Nursing
Evergreen Valley College
Similar Profiles
Marie A. StevensonMarie A. Stevenson
Patient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser PermanentePatient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser Permanente
MICHAEL NAVAMICHAEL NAVA
Area Director at Kaiser Permanente – The Permanente Medical GroupArea Director at Kaiser Permanente – The Permanente Medical Group
Johnica M. BennettJohnica M. Bennett
Director of Midwifery Services at Kaiser Permanente- Mid Atlantic Permanente Medical GroupDirector of Midwifery Services at Kaiser Permanente- Mid Atlantic Permanente Medical Group
JAMES O'BRIENJAMES O'BRIEN
Family Physician at Northwest Permanente (Kaiser Permanente)Family Physician at Northwest Permanente (Kaiser Permanente)
Rickey ZawanaRickey Zawana
Operations Manager/HR Manager at Express Group EnterpriseOperations Manager/HR Manager at Express Group Enterprise