Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Armas

Mountain House

Summary

15 year Kaiser Permanente employee and nursing professional with portfolio career and extensive experience, excelling in conflict resolution and effective communication. Proven leader in process improvement and relevant experience in AACC processes, protocols and procedures. I am a willing, humble and eager learner. Recognized for empathy-driven service and collaboration with interdisciplinary teams, consistently striving to achieve optimal patient outcomes directly and indirectly.

Skilled healthcare professional with strong background in patient care, triage, and process improvement. Known for critical thinking, communication, and empathy, ensuring high-quality care and positive outcomes for patients, family, employees, colleagues, and supervisors.

Overview

16
16
years of professional experience

Work History

Advice Nurse

Kaiser Permanente
11.2022 - Current
  • Triage patients using approved protocols and nursing knowledge/judgment escalating and consulting when approrriate
  • Handled high call volumes while maintaining attention to detail, empathy, and professionalism during each interaction.

Staff Nurse

Kaiser Permeante
11.2021 - 11.2022
  • Collaborated with interdisciplinary teams for optimal patient care, ensuring seamless communication between healthcare providers.
  • Consistently maintained accurate documentation of patient assessments, interventions, and outcomes in accordance with company policies and regulatory requirements.
  • Always provided Empathy driven safe care.

Various Non-Licensed Roles

Kaiser Permamente
05.2009 - 05.2018
  • Vast knowledge of Kaiser Permanente processes and procedures. I have held the following positions within Kaiser; EVS (Modesto), Pharmacy Clerk (Manteca), Float Pool Receptionist (Modesto), Mental Health and Chemical Dependency Patient Services REP (Pleasanton and San Jose), Emergency Department Patient Ambassador (San Jose).
  • Proven leader in process improvement and special projects. After being elected to be Shop Steward I later was elected a Chief Shop Steward. After helping co-lead a high performing UBT Team I was nominated by upper management to be a UBT Sponsor along side the AMGA Janice Crosier, please see letter of recommendation. We worked in partnership to support various UBT teams as content experts. Because of this role I attended business literacy training, lean trainings, process improvement and attended the annual budget meetings to help various teams with developing year end goals.
  • My background demonstrates consistent professionalism, adaptability, and a willingness to learn.

Education

Associate of Science - Nursing

Evergreen Valley College
San Jose, CA
05-2020

Skills

  • Conflict resolution and deescalation,
  • Proficient in AACC software and workflows
  • Multi-facility operational knowledge
  • Effective communication skills
  • Leadership skills and experience

Timeline

Advice Nurse

Kaiser Permanente
11.2022 - Current

Staff Nurse

Kaiser Permeante
11.2021 - 11.2022

Various Non-Licensed Roles

Kaiser Permamente
05.2009 - 05.2018

Associate of Science - Nursing

Evergreen Valley College
Michael Armas