Michael Arambula
Lancaster
Summary
Experienced in operational management, team leadership, and delivering exceptional customer service. Skilled in strategic planning and problem-solving to optimize store efficiency. consistently surpasses sales targets while upholding impeccable store presentation standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Tails2Scales Pet Shop
02.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Team trainer/shift lead
Love's Travel Stops & Country Stores
03.2021 - 10.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Cross-trained existing employees to maximize team agility and performance.
- Taught new team members correct procedures for all areas of operations.
Retail Associate
Dollar General
05.2020 - 06.2020
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Cashier
Pilot Flying J
08.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Some College - Biological sciences, computer information science
Antelope Valley College
Lancaster, CA05.2020
High school diploma -
Boron Junior-Senior High School
Boron, CA06.2019
Skills
- Microsoft Office
- Microsoft Word
- Microsoft Powerpoint
- Shift management
- Inventory management
- Cash handling
- Employee training
- Customer service
- Store operations
- Staff scheduling
- Conflict resolution
- Operational efficiency
Certification
- Driver's license
- Food Handler Certification
- Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASCP).
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Team trainer/shift lead
Love's Travel Stops & Country Stores
03.2021 - 10.2021
Store Manager
Tails2Scales Pet Shop
02.2021 - Current
Retail Associate
Dollar General
05.2020 - 06.2020
Cashier
Pilot Flying J
08.2019 - 02.2020
High school diploma -
Boron Junior-Senior High School
Some College - Biological sciences, computer information science
Antelope Valley College
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