Michael Anukam
Calgary,AB
Summary
Detail-oriented IT professional with over 5 years of experience in desktop support, IT asset management, and technical troubleshooting. Proven ability to support service desks, manage IT projects, and maintain enterprise environments. Adept at providing day-to-day support, managing IT assets, and ensuring compliance with security policies. Strong skills in Microsoft technologies, IT asset tracking, and customer interaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Infrastructure Specialist
Emerson
2022.09 - Current
- Analyzed, detected, identified, and corrected technical problems, ensuring smooth IT operations.
- Managed PC imaging and deployment, enhancing efficiency and reducing deployment time by 30%.
- Prepared retired IT assets for destruction and recycling, ensuring compliance with corporate policies.
- Conducted proactive maintenance for applications and services, reducing system downtime.
- Performed IT asset tracking, storage, verification, and reconciliation.
- Provided day-to-day support and customer interaction for break-fix and troubleshooting issues.
- Supported the design, analysis, planning, and implementation of IT projects, including data storage, virtualization, collaboration, and security.
System Administrator
Weaverbird Engineering & Technology
2021.12 - 2022.08
- Installed, configured, and supported network devices including routers, switches, and access points.
- Managed users and computer objects in Active Directory.
- Conducted physical cabling and equipment installs, ensuring optimal network performance.
- Collaborated with local network partners to address escalated service requests.
- Utilized monitoring software to identify and resolve network issues.
- Documented hardware and software inventory, creating and updating processes and procedures.
IT Technical Support Specialist
Fidelity
2017.08 - 2021.11
- Served as the first line of technical support for hardware and software issues.
- Monitored and resolved issues through the ServiceNow ticketing system.
- Utilized the Cisco Meraki Dashboard for network monitoring and troubleshooting.
- Performed security support functions, ensuring endpoint device security with Microsoft Defender Advanced Threat Protection and SCCM.
- Onboarded and offboarded users in Active Directory, maintaining user accounts in the Microsoft O365 admin portal.
- Managed and troubleshooted Microsoft Office applications, ensuring uninterrupted service for end-users.
Education
Bachelor of Science - Computer Science
Tansian University
Lagos, NigeriaSkills
- Proficient in PC imaging, software installation, and hardware support.
- Strong technical knowledge in Microsoft SCCM, Server Editions, and Azure services.
- Experienced in Active Directory, VPN technology, and IT ticketing systems.
- Skilled in O365, Citrix, multi-function printers, and video conferencing applications.
- Ability to research and resolve technical issues using online resources.
- Adept at documenting hardware and software inventory and creating procedures.
- Excellent communication and customer service skills.
- Capable of providing after-hours support to ensure service availability and integrity.
Accomplishments
- Successfully led the security patch deployment of over 500 servers and workstations using SCCM, achieving 97% optimal performance.
- Led the migration of on-premises email systems to Office 365, ensuring a seamless transition for end-users.
- Implemented email management best practices in Outlook, reducing clutter and improving email response times by 25%.
- Developed automated templates and processes in Word and Excel, reducing document creation time by 20%.
Certification
- Microsoft Certified: Azure Fundamentals (February 2023)
- Qualys Vulnerability Management (March 2022)
- Microsoft Certified: Security, Compliance, and Identity Fundamentals (June 2022)
- Microsoft Certified: Information Protection Administrator (October 2022)
- ITIL V4 Certification (April 2021)
- Diploma in Computer Engineering (July 2015)
Timeline
IT Infrastructure Specialist
Emerson
2022.09 - Current
System Administrator
Weaverbird Engineering & Technology
2021.12 - 2022.08
IT Technical Support Specialist
Fidelity
2017.08 - 2021.11
Bachelor of Science - Computer Science
Tansian University
- Microsoft Certified: Azure Fundamentals (February 2023)
- Qualys Vulnerability Management (March 2022)
- Microsoft Certified: Security, Compliance, and Identity Fundamentals (June 2022)
- Microsoft Certified: Information Protection Administrator (October 2022)
- ITIL V4 Certification (April 2021)
- Diploma in Computer Engineering (July 2015)
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