MICHAEL ANTWI AMOAH

• Assisted clients with daily living need to maintain self-esteem and general wellness.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Enhanced quality of care for clients by providing personalized support and assistance with daily living activities.
• Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
• Assisted clients in accessing available resources such as housing options, financial support, and healthcare services.
• Created, prepared, and delivered reports to various departments.
• Contributed to the development of agency policies and procedures aimed at improving overall service delivery standards for all clients served.

Developed lasting relationships with customers, leading to higher levels of repeat business.

• Worked closely with team members to resolve conflicts and find solutions for challenging situations.
• Coordinated efforts with team members during busy periods, streamlining operations for optimal results.
• Demonstrated excellent problem-solving skills when faced with difficult situations or challenges.
• Collaborated with management to implement new strategies for enhancing the overall customer experience.
• Assisted in maintaining a clean and safe environment for both customers and coworkers.
• Managed approximately 30 incoming calls, emails, and faxes per day from customers.'
• Proactively addressed potential issues before they escalated, minimizing disruptions and ensuring smooth workflow.
• Handled high-pressure situations with professionalism, ensuring customer needs were met promptly.
• Cultivated a positive work environment by displaying friendly demeanor toward coworkers and customers alike.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Created and maintained detailed database to develop promotional sales.