MICHAEL AMBROGIO ZAIDEL
Castro Valley
Summary
Dedicated professional with strong customer service and management support skills, skilled in conflict resolution and team training. Experienced in maintaining organization and compliance and adept at building positive customer relations. Eager to further expertise in customer service.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Overnight Cashier
Quick Stop
Castro Valley
02.2024 - Current
- Operated cash register accurately and efficiently.
- Maintained cleanliness and organization throughout store to enhance customer experience.
- Resolved customer conflicts professionally, fostering positive relationships under pressure.
- Ensured compliance with company policies, reinforcing operational standards.
- Assisted management team in training new employees to enhance performance.
Staff Lead
Choice Lunch
Hayward
01.2021 - 02.2024
- Oversaw multiple teams to streamline workflow for school lunch assembly.
- Conducted heavy labor and maintained detailed inventory of items and ingredients.
- Executed custodial tasks to uphold warehouse standards.
- Collaborated with diverse coworkers to resolve product and service-related issues.
- Ensured cleanliness of kitchen and dining areas during shifts.
- Operated kitchen equipment, including ovens and dishwashers, with safety protocols.
- Trained new staff on food safety regulations and operational procedures.
Staff Lead
76 Gas Station Carwash
Castro Valley
01.2016 - 12.2020
- Led a small team to drive efficient operations and uphold high service standards.
- Oversaw daily operations in absence of management, ensuring continued productivity.
- Trained new employees on safety protocols and customer service standards to enhance team effectiveness.
- Communicated with customers to uphold company service standards.
- Operated cash register, processing transactions accurately and efficiently.
- Performed minor repairs and maintenance on car wash equipment.
Education
High School Diploma -
Redwood High School
Castro Valley06-2014
Some College (No Degree) - Phlebotomy & Lab Assistance
Institute For Business & Technology
San Jose, CASkills
- POS operation
- Customer service excellence
- Operational support
- Inventory management
- Sanitation practices
- Shift flexibility
- Team leadership
- Staff training
- Multitasking
- Empathy and patience
- Venipuncture and capillary puncture
- Vital signs
- Laboratory processing
Certification
- CPR
- ServSafe
Timeline
Overnight Cashier
Quick Stop
02.2024 - Current
Staff Lead
Choice Lunch
01.2021 - 02.2024
Staff Lead
76 Gas Station Carwash
01.2016 - 12.2020
High School Diploma -
Redwood High School
Some College (No Degree) - Phlebotomy & Lab Assistance
Institute For Business & Technology