Summary
Overview
Work History
Education
Skills
Certification
Community Service
Hobbies and Interests
References
Languages
Timeline
Generic

Michael Alkali

Hamilton,Canada

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Account Manager

Payspace (FinTech)
07.2023 - 10.2023
  • Gathering information on assigned clients (company size, needs and pricing plans)
  • Contacting clients to understand their requirements and work on a sales plan
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Ensure prompt and accurate responses to merchants’/clients’ queries
  • Build strong client relationships, through regular communication
  • Suggest company products/services that maximize client satisfaction
  • Communicate product and pricing details clearly
  • Coordinate with Management and Account Managers to create customized sales plans for key clients
  • Promote new products/services to existing and new customers.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.

Compliance Analyst

Bede Gaming Ltd
07.2021 - 06.2023
  • Extensive understanding of Responsible Gambling and Customer Due Diligence within the gambling industry
  • Enhanced regulatory compliance by conducting thorough risk assessments and implementing effective control measures.
  • Analyse, compile and document software changes within every platform release
  • Developed comprehensive training programs to ensure staff understanding of relevant regulations and policies.
  • Improved company's risk management strategy by identifying, assessing, and mitigating potential risks related to noncompliance.
  • Maintain Platform compliance with regulatory standards by ensuring adequate and timely notifications and submissions in accordance with the AGCO notification matrix
  • Testing and evaluating the effectiveness of internal controls and procedures in accordance with the regulation
  • Collaborated with cross-functional teams to assess potential compliance issues related to new products, services, or technologies
  • Maintained regulatory documentation, incident reports and regulatory submissions in appropriate systems location
  • Streamlined internal audit processes for improved efficiency and accuracy in detecting potential compliance issues.

Financial Service Representative

Easyfinancial
12.2020 - 07.2021
  • Constantly met daily, monthly and quarterly sales targets of net principal written and value-added products on client loans
  • Attained over 70% sales on value-added products on consumer loans with no less than $90,000 worth of net principal written a month
  • Managed clients account on loan book worth over $4.9 million dollars
  • Drove growth in the Branch loan book, from $4.5 Million dollars to $4.9 million dollars in less than a year
  • Managed delinquent consumer accounts with various solution techniques and out-of-the-box solutions for customers
  • Made at least 40 outbound sales dials a day to drive growth of branch
  • Delivered favourable client experience, with positive reviews on google and referrals from clients.
  • Skilled at working independently and collaboratively in a team environment.

Sales Associate

Rogers communications
01.2019 - 01.2021
  • Secured sales by providing recommendations to promote brand effectiveness and product benefits
  • Generated incremental revenue to customers by upselling additional products and services.

Digital Marketer

CommuniTech
01.2020 - 01.2020
  • Design website layouts and architecture to maximize user experience and SEO
  • Experience performing user research, user mapping, and presenting results
  • Illustrate design ideas using storyboards, process flows and sitemaps
  • Design graphic user interface elements, like menus, tabs and widgets
  • Build page navigation buttons and search fields
  • Develop UI mock-ups and prototypes that clearly illustrate how sites function and look like
  • Identify and troubleshoot UX problems (e.g
  • Responsiveness)
  • Conduct layout adjustments based on user feedback.

Business analyst - Special Project CE BAn

Mohawk College
08.2019 - 12.2019
  • Participate in a diverse team of individuals with different experiences, learning preferences, and strengths to complete a cumulative project
  • Facilitate requirements gathering and elicitation that included interviews, panel discussions, and research
  • Organised and analysed data according to specific criteria (stakeholder interviews and comparator colleges data management spreadsheets)
  • Coordinated the completion of simultaneous tasks/deliverables within strict deadlines.
  • Improved business processes by analyzing current practices and recommending optimization strategies.

Sales associate

Sportchek
01.2019 - 01.2019
  • Helped customers make informed decisions about everything they need
  • Assisted in motivating customers to a more active lifestyle
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.

Education

Graduate Certificate in Business Analysis -

Mohawk College
Hamilton, Canada
12.2020

Graduate Certificate in International Business Management -

Mohawk College
Hamilton, Canada
12.2019

MSc in Finance -

Oxford Brookes University
Oxford, England
12.2016

BSc in Economics, Finance and International Business -

Oxford Brookes University
Oxford, England
12.2014

Foundation in Business Diploma -

Oxford Brookes University
Oxford, England
12.2011

Skills

  • Sales Analysis
  • Customer Training
  • Lead Prospecting
  • CRM Software
  • Systems and Software Expertise
  • Converting Leads
  • Revenue Generation
  • Business Development
  • Data Analytics
  • Market Forecasting
  • Opportunities Identification

Certification

  • IFSE - Exempt Market Proficiency Course
  • REMIC certified mortgage Agent
  • IBM-BIA explorer Badge
  • Lean-Six Sigma Yellow belt

Community Service

  • Oxfam volunteer Service Participant, Oxford, England, 2013-01-01, 2015-12-31
  • British Heart Foundation, Oxford, England, 2014-01-01, 2014-12-31
  • Day One Volunteer at Mohawk College, Hamilton, Canada, 2018-01-01, 2018-12-31

Hobbies and Interests

  • Soccer
  • Basketball
  • Football
  • Travelling
  • Reading
  • Tennis
  • Formula one racing
  • Moto GP

References

References available upon request

Languages

English
Native or Bilingual

Timeline

Account Manager

Payspace (FinTech)
07.2023 - 10.2023

Compliance Analyst

Bede Gaming Ltd
07.2021 - 06.2023

Financial Service Representative

Easyfinancial
12.2020 - 07.2021

Digital Marketer

CommuniTech
01.2020 - 01.2020

Business analyst - Special Project CE BAn

Mohawk College
08.2019 - 12.2019

Sales Associate

Rogers communications
01.2019 - 01.2021

Sales associate

Sportchek
01.2019 - 01.2019

Graduate Certificate in Business Analysis -

Mohawk College

Graduate Certificate in International Business Management -

Mohawk College

MSc in Finance -

Oxford Brookes University

BSc in Economics, Finance and International Business -

Oxford Brookes University

Foundation in Business Diploma -

Oxford Brookes University

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Michael Alkali