Summary
Work History
Education
Skills
Timeline
Generic

MICHAEL AJIMISINMI

Chemainus,BC

Summary

Dedicated, empathetic professional with a strong work ethic who has managed the art of handling a large case load by efficiently devoting a measured amount of time to each client and referring them to agencies for assistance. Detailed oriented and regularly follows-up with clients to ensure action has been taken on their behalf.

Work History

Emergency Care Worker

Canadian Red
  • Supported and reinforced health and safety protocols with clients, visitors and colleagues including social distancing, sanitization, wearing of personal protective equipment
  • Supported Long-Term Care (LTC) facilities’ front-line workers to assist the residents with the basic activities of daily living.

Health and Addiction Rehabilitation Worker

Mental, Canadian Mental Health Association
01.2021
  • Monitored and assessed patient’s vital signs including blood pressure, temperature, and pulse oximetry
  • Documented and charted patient vitals and responses
  • Responded to changeable and sometimes volatile behaviors utilizing non-violent communication and de-escalation techniques
  • Applied sound judgement, stayed grounded and used creativity, flexibility and assertiveness when working through often unpredictable situations and emergencies.

Customer Service Officer/ Teller Team Lead

Wema Bank Plc
01.2019
  • Responsible for understanding and determining customers to enable me recommend company services specific to their needs
  • Responds to customers’ concerns by using standard procedures to respond and escalating any non-standard activities when necessary
  • Personally, connects with customers, advising them on banking processes and solutions
  • I achieve company assigned goals and business objectives by promoting banking solutions, promoting effective teamwork, and timely completion of business processes and keeping everyone on my team up to date with the status of our routine activities.

Marketing Associate

Ecobank Plc
01.2011
  • Acquisition of profitable new customers through the creation of good quality customer relationship
  • Ensuring that customers’ needs are understood and met
  • Ensuring good customer relationship after and during banking transactions through phone calls and other social media used by the bank.

Education

BSc. - Disability Management

Pacific Coast University for Workplace Health Sciences
2023

Diploma - Mental Health and Addiction

Discovery Community College
2020

BSc. - Business Administration

Crescent University
2017

Skills

  • Strong passion to help people and assist team members to quickly resolve issues
  • Being client-focused with great customer service satisfaction record
  • Time Management, task delivery and prioritization
  • Excellent verbal and written communication skills
  • Able to communicate complex technical problems and solutions to end-users
  • Non- judgmental
  • Community outreach program involvement
  • Performs regular client updates in tracking system
  • Knowledge of Microsoft Office Products

Timeline

Health and Addiction Rehabilitation Worker

Mental, Canadian Mental Health Association
01.2021

Customer Service Officer/ Teller Team Lead

Wema Bank Plc
01.2019

Marketing Associate

Ecobank Plc
01.2011

Emergency Care Worker

Canadian Red

BSc. - Disability Management

Pacific Coast University for Workplace Health Sciences

Diploma - Mental Health and Addiction

Discovery Community College

BSc. - Business Administration

Crescent University

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MICHAEL AJIMISINMI