Michael Ajayi
Prince George,Canada
Summary
IT professional adept at systems maintenance, access management, team leadership, and systems support. Seeking full-time position that offers professional challenges that will allow for utilizing interpersonal, excellent time management and problem-solving skills on the job. Has a penchant for IT equipment planning, installation, troubleshooting and maintenance. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Information Systems Support Staff
Northern Health Authority
09.2022 - Current
- Assists with the support and maintenance of information systems, including the identification and mitigation of timescale and resources utilized.
- Assesses, analyses, develops, documents and implements changes based on requests for change the information systems of the organization using defined change control procedures.
- Assesses, analyses and implements access change requests, along with user account creation, modifications, and terminations.
- Maintains software application support processes and ensures that all support requests are dealt with according to agreed procedures.
- Investigates problems with the application software; and assists with the implementation of agreed solutions and preventative measures.
Senior Customer Service Representative
BC Public Service
12.2019 - 06.2020
- Managed a high volume of incoming phone calls. Identified and assessed customers’ needs to achieve resolution.
- Identified and assessed customers’ needs to achieve resolution.
- Provided accurate, valid and complete information of government services by using the right methods/tools.
- Promoted the “Service with Heart” policy by resolving customer complaints efficiently.
- Kept records of customer interactions; generated financial reports and filed documents.
Banking Information Professional
First City Monument Bank (FCMB)
01.2016 - 01.2017
- Collected, organized, and distributed printed and digital corporate banking information.
- Identified and assessed customers’ needs to achieve resolution.
- Presented corporate banking services and products to corporate customers.
- Consummated corporate banking transactions via document submissions and corporate account openings.
- Performed cash deposits on behalf of specific corporate clients.
Auxiliary Resource Person
National Board for Technical Education
09.2013 - 12.2015
- Assisted inspection teams to access new technology infrastructure for government accreditation.
- Performed administrative duties, including the maintenance of records and the provision of reports as required.
- Worked with inspection teams at Lagos and Cross River to examine installed computer systems, accessories, and libraries of newly established institutions.
- Participated in appropriate continuous professional development and training as agreed .
- Made recommendations on an official form provided by the Board for improvements toward provisional government approval.
Logistics Operations Supervisor
Michot Global Logistics Co.
06.2010 - 12.2012
- Performed daily audits of company fleet; supervised all logistics activities.
- Scheduled shipments and deliveries.
- Built formidable relationships with vendors.
- Maintained warehouse inventory.
- Trained fleet employees company compliance with operational policies.
Desktop Analyst
Hitworks Ltd.
04.2008 - 05.2010
- Installed, maintained, and performed Operating System upgrade.
- Configured and supported Active Directory infrastructure.
- Provided user support for hardware and software.
- Computer hardware replacement and upgrade.
- Deployed and supported network switches and gateway routers.
Graphics Support
Royal Roots Communications
06.2007 - 11.2007
- Set up and supported desktop computers.
- Installed, maintained, and performed Operating System upgrade.
- Installed and supported Microsoft Office Suite.
- Deployed and supported business applications.
- Controlled money-tree graphics for the "Deal or No Deal Nigeria" syndicated television show.
Education
Certificate - Computer Network, Electronics & Technology (CNET)
College of New Caledonia
Prince George, BC05.2022
Bachelor of Science - Computer Science
Olabisi Onabanjo University
Ogun, Nigeria07.2007
Diploma - Data Processing
Olabisi Onabanjo University
Ogun, Nigeria07.2002
Skills
- Ability to communicate effectively both verbally and in writing
- Ability to deal with others effectively
- Physical ability to carry out the duties of the position
- Ability to organize work
- Ability to operate related equipment
- Research writing
- Media creation
- Sports journalism
Certification
- Certificate in Cybersecurity (CC) | International Information System Security Certification Consortium ((ISC)2
- A+ Core 1 & 2 (220-1001) | Computing Technology Industry Association (CompTIA)
- Customer Service Specialist (CSS) | Electronics Technicians Association (ETA)
Languages
English
Full Professional
References
To be provided upon request.
Timeline
Information Systems Support Staff
Northern Health Authority
09.2022 - Current
Senior Customer Service Representative
BC Public Service
12.2019 - 06.2020
Banking Information Professional
First City Monument Bank (FCMB)
01.2016 - 01.2017
Auxiliary Resource Person
National Board for Technical Education
09.2013 - 12.2015
Logistics Operations Supervisor
Michot Global Logistics Co.
06.2010 - 12.2012
Desktop Analyst
Hitworks Ltd.
04.2008 - 05.2010
Graphics Support
Royal Roots Communications
06.2007 - 11.2007
Certificate - Computer Network, Electronics & Technology (CNET)
College of New Caledonia
Bachelor of Science - Computer Science
Olabisi Onabanjo University
Diploma - Data Processing
Olabisi Onabanjo University
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