Summary
Overview
Work History
Education
Skills
References
Competencies And Skills
Accomplishments
Timeline
Generic

MICHAEL AGYAPONG

Moncton,Canada

Summary

Goal-oriented customer service personnel. Effective at dealing with individuals during stressful and confusing situations to address benefits, needs, and navigate agency structures. Practiced working with regulatory limits and department standards to handle requirements via email, letter, telephone calls, and in person.

Overview

13
13
years of professional experience

Work History

Production Associate

MARITIME PAPER PRODUCT
Moncton, Canada
03.2024 - Current
  • Responsible for the safety and efficient setup and operation of the Unitizer.
  • Follow Standard Operating Procedures (SOPs) and work instructions.
  • Insert top sheets on all units and sample cartons when required by customer specifications.
  • Inspect and document shipment received for account and audit purposes.
  • Other duties as assigned.
  • Make warehouse and operating areas clean during and after the shift.
  • Collaborate with each internal function and ensure an effective service is delivered.
  • Report on damaged and wrong items for further investigation.

Claims Associate

CRDN MARITIME RESTORE INC.
Moncton
09.2023 - 03.2024
  • Claims review and processing.
  • Visited sites to review and process claims.
  • Captured and processed all properties in encircle.
  • Monitored and reported claims anomalies to the Supervisor.
  • Liaised with external parties to ensure claims jobs are completed on time.
  • Maintained the integrity of inventory for both inbound and outbound shipments.
  • Followed up to ascertain the service performance level from clients.
  • Evaluated automation bottlenecks and reassigned resources based on operational needs.

Warehouse Officer

GOLD FIELDS GHANA LTD.
02.2017 - 09.2023
  • Generated and Supervised Weekly Cyclical Count, Mid-Year, and Yearly, and Mid-Year Stock Verification to identify slow-moving, Obsolete, Damaged, and Expired items.
  • Received and checked daily materials received at the Receiving Bay to ensure they conform to the Supplier waybill and official Purchase order.
  • Assigned Goods Receive to their Storage and Bin locations and updated SAP.
  • Facilitated the Reverse Logistics Process, reviewed warranty, and filed for Claims with the respective insurance broker.
  • Reconciled inventories at month's end and investigated any discrepancies for further action plan.
  • Reviewed BL, Suppliers' Commercial Invoice, and Packing list to correspond to the 3PL delivery waybill with corresponding good receipt slip for filing.
  • Maintained up-to-date, accurate filing of documents on incoming shipments.
  • Maintained ordering criteria in SAP, such as consumption, MRP, forecast profiles, supplier lead times, rounding profiles, incoterms, and payment terms.
  • Supported production and service departments in resolving Supply chain-related issues.
  • Maintained Store Standards to optimize customer experience, drive customer traffic, and serve clients.
  • Completed ASNIs for the cataloguer for all new stock material approval and activation.

Sales and Customer Representative

IMPERIAL DANKAY TRADING COMPANY
Accra, Ghana
08.2012 - 02.2017
  • Respond to customer inquiries via email, phone, or chat.
  • Provide product information, pricing, and availability.
  • Take and process purchase orders.
  • Prepare invoices, quotations, and shipping documents.
  • Update and maintain customer profiles in the CRM system.
  • Assist with follow-ups on leads or quotations.

Education

Degree - Marketing

PENTECOST UNIVERSITY COLLEGE
ACCRA, GHANA

Skills

  • Proficient in Microsoft Office
  • Excel
  • Word
  • PowerPoint
  • Communication skills
  • Excellent organizational skills
  • Teamwork
  • Interpersonal skills
  • Analytical thinking
  • Adaptability
  • Time management
  • Quote and insurance
  • Property claims
  • Problem solver

References

Available on request.

Competencies And Skills

  • Proficient in all areas of Microsoft Office, Excel, Word, PowerPoint, Outlook, Google Sheets, Google Drive, Google Meet, and Internet User skills.
  • Customer Service
  • Outstanding Communication skills, Excellent organizational skills, Teamwork, Interpersonal skills, and excellent Analytical thinking.
  • Adaptability and Time management
  • Quote and insurance / Property claims
  • Insurance sales and negotiations
  • Problem Solver and attention to detail.

Accomplishments

  • best sales officer

Timeline

Production Associate

MARITIME PAPER PRODUCT
03.2024 - Current

Claims Associate

CRDN MARITIME RESTORE INC.
09.2023 - 03.2024

Warehouse Officer

GOLD FIELDS GHANA LTD.
02.2017 - 09.2023

Sales and Customer Representative

IMPERIAL DANKAY TRADING COMPANY
08.2012 - 02.2017

Degree - Marketing

PENTECOST UNIVERSITY COLLEGE

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MICHAEL AGYAPONG