Michael Adeogun
Brampton,ON
Summary
Experienced customer service representative with five years of work in the private and business areas who is highly resourceful, flexible, innovative, and energetic. Quick learner with experience coordinating, planning, and organizing various administrative tasks. Well-organized and a great team player with a track record of working smartly in a complex and busy workplace. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Support Worker
Behavior Prise Consulting Inc
03.2023 - Current
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Customer Relations Representative
Coca-Cola Bottling Company
11.2020 - 07.2022
- Reduced customer complaint resolution time by 25% by implementing a customer satisfaction tracking system
- Established strong relationships with key stakeholders, improving department collaboration and communication
- Implemented a new customer feedback system, resulting in a 30% increase in customer feedback and a 20% improvement in customer satisfaction ratings
- Handled inbound and outbound calls and successfully managed high-volume customer service operations during peak season, exceeding performance metrics and customer expectations
- Tracked customer inquiries and resolve issues using a customer relationship management (CRM) system, ensuring timely follow-up and resolution
- Introduced a more systematic process of data input.
Customer Sales Representative
Sony Electronics
08.2018 - 06.2020
- Achieved monthly sales targets consistently - consistently met and exceeded monthly sales targets, contributing to the company’s overall success.
- Worked closely with the management team to develop and implement new customer service processes, improving efficiency and reducing response times.
- Trained new customer service representatives, resulting in a 20% increase in performance metrics
- Received inbound and outbound calls, increasing customer satisfaction and market share
- Handled complex customer issues - I was known for my ability to handle complex customer issues and find solutions in the best interest of both the customer and the company
- Managed database records and drafted status reports on customer service issues
- Recognized as Employee of the Month - My hard work and dedication to providing excellent customer service were recognized when I was awarded Employee of the Month, which was a great honor.
Education
Supply Chain Management & Project Management -
York University
Toronto, Ontario03.2023
Business Administration and Management -
Zenith University College
Accra, Ghana12.2019
Skills
- Excellent written and verbal communication skills
- Ability to analyze and resolve complex problems
- Highly organized and able to prioritize tasks
- Strong team player
- Proficient in various software applications and technologies
- Exceptional customer service skills
Accomplishments
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
- Endorsements in software development and mobile applications.
Professional Credentials
- Landmark Network Executive Training
- Project Management
Volunteer Experience
Lagos Food Bank, Lagos, Nigeria, 08/2020, 05/2021, Participated in a community outreach program, helping to resolve customer service issues and improve customer satisfaction., Assisted with organizing community events, interacting with attendees, and addressing any customer service concerns., Handled customer inquiries and distributing food to those in need.
Languages
English
Full Professional
Certification
- Landmark Network Executive Training - 2019
- Emergency First Aid and CPR Training - 2023
- Safe Management, Behaviorprise Consulting Inc -2022
Timeline
Support Worker
Behavior Prise Consulting Inc
03.2023 - Current
Customer Relations Representative
Coca-Cola Bottling Company
11.2020 - 07.2022
Customer Sales Representative
Sony Electronics
08.2018 - 06.2020
Supply Chain Management & Project Management -
York University
Business Administration and Management -
Zenith University College
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