MICHAEL ADELORE

Conduct reconciliation of customer and cash accounts to ensure accurate record keeping and financial reporting
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Regularly review credit limits to ensure compliance and appropriate risk management
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Develop and maintain positive relationships with customers to improve collections and efficiently resolve invoice issues
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Review existing accounts and proactively contact customers regarding outstanding balances
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Develop strategies for debt collection
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Follow up on overdue accounts via phone, email, or letters
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Work with customers to establish payment plans if necessary
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Process credit applications, establish new accounts, and maintain accurate account information
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Meet or exceed established monthly collection targets through effective collection strategies and account management
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Collaborate with Sales and Operations teams at Supply branches to ensure quotations and proposals align with terms of sale and credit lines
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Address and resolve any billing discrepancies in collaboration with customers and colleagues
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Oversee and maintain the branch aging portfolio
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Supply credit reports, Equifax, and D&B as required
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Review and release customer orders placed on hold within the system

• Communicate with regional managers and the collections manager regarding overdue accounts and bad debt recovery.
• Review and respond to credit applications.
• Confirm and process payments.
• Handle incoming calls.
• Provide customers with their past due balance.
• Review and analyze accounts to determine eligibility for third-party collections.
• Reconcile accounts with missing payments and coordinate with the appropriate department.
• Apply outstanding credits to customer accounts.
• Notify customers regarding upcoming payments or overdue accounts.

• Establishing and owning the Account Plans and strategies aimed at reducing customer vehicle payment deficiencies.
• Partner with new customers, establishing relationships & maximizing the business potential for both parties which includes welcome call, Provide monthly payment structure and providing recommendations on future change in future payments.
• Coordinate and Initiate Audit on vehicle Insurance. Enabling customer has full insurance coverage on their vehicle.
• Accept customer payment and, making sure to follow up and reminder calls are done.
• Provide payout quote to customers.
• Provide invoices and payment details to customer on their vehicle payment which includes include Lien release letter, letter of authorization and Payout quote.
• Provided information to dealers that are planning to start business with Go Auto Finance.