Michael Adamo

Customer Service Representative

• Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
• Responded to telephone inquiries and complaints following standard operating procedures
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
• Assisted with training and mentoring new team members
• Maintained logs and documentation to detail key information regarding incoming and outgoing calls
• Remained open to feedback from supervisor and peers to build and improve skills set.
• Maintained safety precautions at all times
• Updated and maintained database with accurate customer information and timely data entry.

Receiver role

• Received Truck Loads and offloaded them to their designated area
• Made Inventory of items received to ensure correlation of items ordered
• Kept work areas clean, safe and organized.
• Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
• Double checked records, daily reports, and inventory transactions to identify and correct variances.
• Utilized pallet jack truck to transport pallets of goods to and from warehouse.

• Worked with team to provide stellar service during busy periods and meet customer demands.
• Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
• Maintained clean, organized workspace according to operational standards.
• Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
• Demonstrated knowledge of food safety and sanitation standards for compliance with regulations.
• Ability to work under pressure and in a fast paced environment.

• Maintaining product displays and ensuring accurate product scanning and labeling

• Providing exceptional customer service

• Executing company-directed promotions programs

• Ensure proper health and safety practices

• Applied knowledge of industry best practices to streamline inventory control procedures.

• Validated accuracy of data entered into computer system by verifying information on packing slips against purchase orders.

• Implemented quality assurance measures throughout the replenishment process.

• Demonstrate and explain the operation and use of products
• Maintain knowledge of current sales and promotions, policies and standards
• Navigation of an operating system and security check
• Providing outstanding customer service, with positive feedback
• Comprehensive awareness of all relevant health and safety issues.