Hi, I’m
Michael Abbate
Woodbridge,Ontario
Summary
Highly motivated and results-oriented professional with nearly 20 years of technical experience and extensive customer service background. Seeking a challenging Customer Support role at Jane to leverage my analytical thinking, communication skills, and commitment to client satisfaction. Qualifications: Proven track record of providing objective advice and financial reviews. Effective and persuasive communicator with experience in team leadership. Proficient in MS Word, Excel, PowerPoint, and fast learner in technology. Skilled in conflict resolution, problem-solving, and critical decision-making. Experienced in program development, project management, and performance improvement. Strong background in business analysis and change management. Excellent interpersonal and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
years of professional experience
Work History
Ontario Government - Ministry of Public
IT Data Protection Operator, Business Service Delivery
01.2001 - Current
Job overview
- Maintained computer systems, hardware, and software to meet user requirements
- Assessed and troubleshooted system errors, servers, equipment, and network issues
- Managed malfunctions, logged incidents, and coordinated corrective actions
- Key Accomplishments:
- Increased revenues by securing new Co-Location clients for Guelph Data Center
- Negotiated large-scale contracts with vendors and reviewed SLA targets
- Merged two data centers, reducing labor costs by 20%
- Co-Chair of the Joint Health & Safety Committee, reducing workplace accidents by 25%
- Improved network performance and reliability through data backup management
- Implemented data security practices to secure information
- Resolved complex technical issues to ensure network availability.
CN Tower
Supervisor / Host
01.1990 - 01.1998
Job overview
- Trained and directed staff, increased sales by 20%, managed cash, and coordinated special events.
Education
ITIL IT Service Management Certified
2006
DeVry Institute of Technology
Computer Operating Systems
2002
Centennial College
Hospitality Diploma from Computer Applications
1995
University Overview
Financial Management, Leadership Principles
De La Salle High School
One-year certificate program in advanced computer skills from Computer Science
1992
University Overview
Math, Science
Skills
- Customer Satisfaction
- User Training
- Preventive Maintenance
- Customer Service Process Improvement
- Network Management
- Security Monitoring
- Incident Logs
- Customer Service
- Process Improvement
- Disaster Recovery
- Technical Support
- Troubleshooting
- Client Support
- Performance Reports
- Ticket Queue Management
- IT Systems Support
- Analytical Thinking
- Documentation
Affiliations
Executive Committee Member, OPS North Bay Toastmasters Club (2021 - Present) Achieved Distinguished Club Speaker status. Created Club Sharepoint site and new member onboarding documentation.
Co-Chair of the Joint Safety and Health Committee (JSHC) for the Ministry of Public and Business Service Delivery (2016 - Present) Contributed to a 20% reduction in workplace accidents through safety measures.
Languages
English
Full Professional
Timeline
IT Data Protection Operator, Business Service Delivery
Ontario Government - Ministry of Public
01.2001 - Current
Supervisor / Host
CN Tower
01.1990 - 01.1998
ITIL IT Service Management Certified
DeVry Institute of Technology
Computer Operating Systems
Centennial College
Hospitality Diploma from Computer Applications
De La Salle High School
One-year certificate program in advanced computer skills from Computer Science
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